Deputy End User Operations Manager CACIDeputy End User Operations ManagerNational Harbor, MarylandResponsibilities include: · Supervise and mentor all EUS teams and the NEO team · Ensure sufficient coverage via staffing schedules, shift coverage, and coordinate cross-campus support as needed · Monitor performance metrics against DHS SLAs, conduct regular reviews to identify trends or patterns, and implement corrective actions, innovations, and process improvements · Monitor daily ticket volumes and trend analysis via SNOW in collaboration with the DSS ITSM SME · Act as a senior escalation point and be ready to authorize resources for real-time reallocations and/or to take necessary actions to resolve incidents and requests · Ensure incident response process is followed at all times but especially during major outages and security incidents · Conduct daily operations stand-up that encompasses stakeholders across all DSS support teams (Service Desk, Tier II, Tier III, ITCMS, and Endpoint Services) · Ensure continuous coordination between EUS and other ITSM teams, higher level DSS and DHS stakeholders as needed during planned rollouts, major network/system/application changes, and of course – major incidents · Conduct post-mortem reviews and drive improvement plans · Collaborate with the ITCMS team at Mt. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
Systems Engineering User Endpoint Management Lead PeratonSystems Engineering User Endpoint Management LeadReston, Virginia$135,000–$216,000 / yearFull timePeraton is seeking an experienced S ystems Engineer to serve as the User E ndpoint Management Lead to join our national intelligence program that delivers infrastructure engineering / development, infrastructure operations, deployment, upgrades and sustainment of products and services to achieve our client’s global Enterprise IT Infrastructure missions. Work jointly with engineering, operations and quality assurance to ensure that software builds are created, tested, and deployed efficiently and reliably to meet schedules and dependency requirements. .
Enterprise - Technical Writer - User Guides, Geospatial, SDR Erias VenturesEnterprise - Technical Writer - User Guides, Geospatial, SDRAnnapolis Junction, MarylandCreates code documentation for software; produces implementation guides and end-user guides for capabilities; provides field, data definition, and data flow documentation and formats technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources. We are seeking engineers who wish to grow their careers and want to become part of a technically strong and growth-oriented company focused on bringing innovative solutions to the difficult mission problems facing our customers.
Lead End User Services Engineer VB SpineLead End User Services EngineerLeesburg, VirginiaAt VB Spine, you’ll join a collaborative IT team where your technical expertise will directly improve the employee technology experience across the organization while supporting a growing medical device business. Lead and support patch management using SCCM, Intune, Windows Update, Autopatch, Update Rings, PatchMyPC, and similar tools.
End User Sales Sylvester's Dock & Door ServiceEnd User SalesWashington, DC$80,000–$100,000 / yearWe are flexible on background — strength in either B2B sales or the door / dock / building products industry is required (ideally both): Preferred profiles include: Experienced outside B2B sales rep from construction trades, building products, roofing, HVAC, plumbing, electrical, garage doors, overhead doors, dock equipment, fencing, glass and glazing, security, fire protection, or similar — willing to learn the commercial door industry. We are hiring an experienced Outside Sales Representative / Business Development Representative (BDR) / Territory Sales Manager to own and grow end-user business in the Washington DC market, including Northern Virginia (Arlington, Alexandria, Fairfax, Loudoun, Prince William) and Maryland (Montgomery County, Prince George's County, Bethesda, Rockville, Silver Spring).
Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support ITC Federal, Inc.Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User SupportFalls Church, VirginiaFull timeMonitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership. ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.
User Activity Monitoring (UAM) Engineer Insider Threat Artech LLCUser Activity Monitoring (UAM) Engineer Insider ThreatLorton, VA$78–$80 / hourThe ideal candidate will support UAM platforms, hosted infrastructure, deployments, configurations, sustainment activities, and enterprise monitoring solutions. Seeking a UAM Engineer to support advanced monitoring, analytics, and data correlation capabilities.
Senior User Interface (UI) Developer -2 days remote Staffed4USenior User Interface (UI) Developer -2 days remoteAnnapolis Junction, MarylandRemoteIn this role, you will collaborate with software engineers, systems engineers, and fellow UI developers to design, develop, enhance, and maintain modern web-based user interfaces for an enterprise workflow platform. We are seeking an experienced Senior User Interface (UI) Developer to join a mission-focused software engineering team supporting a critical Intelligence Community program in the Annapolis Junction, Maryland area.
User Support Modernization and Automation Lead Accenture Federal ServicesUser Support Modernization and Automation LeadArlington, VAThe pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $106,300—$221,100 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland .
User Support Manager ValidaTekUser Support ManagerQuantico, VirginiaWe bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually.â¯Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services.
Director, User Services (Storytelling) National Geographic SocietyDirector, User Services (Storytelling)Washington, DC$131,100–$138,000 / yearThe Director of User Services will develop a vision and strategy for User Services that includes expanding access to physical and digital collections; developing solutions for access and restrictions that respect legal, ethical and privacy considerations; integrating disparate rights management workflows; developing Special Collections' research resources; opening a new research facility; gathering, analyzing, and responding to use statistics; and pursuing new opportunities to showcase collections through exhibitions and present content online through new websites and digital initiatives. National Geographic Society's Special Collections chronicle more than 138 years of Society history through historical documents, maps, oral histories, audio and video recordings, photographs, artifacts, and media assets from our current Explorer-led science, storytelling, and education programs.
NewInstructor, Level I, USACE CMS User Training CoreTechsInstructor, Level I, USACE CMS User TrainingBethesda, MDRemote$45–$54 / hourThe Instructor, Level I delivers instructor-led end-user training on a newly deployed project management platform to a federal government customer audience that includes engineering, construction, project management, support, and external construction contractor audiences — virtually and in person, across CONUS and OCONUS locations. REQUIRED QUALIFICATIONS: Minimum of five (5) years of experience in adult training facilitation , with a proven track record of delivering effective training, demonstrable through documented training evaluations (classroom-level training evaluations are acceptable).
Service Desk Administrator/Help Desk Specialist DOJ EOIR End User Support ITC FederalService Desk Administrator/Help Desk Specialist DOJ EOIR End User SupportFalls Church, VARESPONSIBILITIES: Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership. ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.
User Interface SME Goldbelt, Inc.User Interface SMEArlington, Virginia$190,000–$234,000 / yearFull timeA leader in cutting-edge research and technology in the cyber arena, CPMG focuses on using business drivers to guide cybersecurity activities and manage risk. CPMG offers flexible, integrative solutions for Department of Defense (DoD) contractors, among others, and specializes in cybersecurity, information and operational technology, electronic security surveillance, and support services.
Insider Threat Program User Activity Monitor Engineer Abile Group, Inc.Insider Threat Program User Activity Monitor EngineerLorton, VirginiaAbile Group, founded in July 2004 to support the Intelligence Community and its contractors across Enterprise Analytics, IT & Systems Engineering, and Program & Project Management, merged with Valiant Solutions in January 2026 - an established provider of cybersecurity technologies and services for Federal Agencies since 2005. With significant experience serving the Federal Government, we remain dedicated to our employees and clients and seek high‑performing professionals who excel at providing guidance, developing solutions, and delivering implementation support that blends industry best practices with client expertise and Abile’s broad technical capabilities.
Director of User Research Bloomberg Industry GroupDirector of User ResearchArlington, VirginiaYou will build a centralized research capability, bring structure to how teams engage with research, and ensure insights are consistently translated into decisions that improve product outcomes. What You Need to Have : 10+ years of experience applying user research to product development for complex, web-based or platform-level products, with increasing scope and leadership responsibility.
User Acceptance Testing Analyst Fraud System Mitchell MartinUser Acceptance Testing Analyst Fraud SystemMerrifield, VA$40–$45 / hourBy applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. This position requires collaboration with business partners and stakeholders, with a focus on creating comprehensive, repeatable test cases designed to support future automation efforts.
User Acceptance Testing Analyst – Fraud System Mitchell MartinUser Acceptance Testing Analyst – Fraud SystemMerrifield, VA$40–$45 / hourBy applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. This position requires collaboration with business partners and stakeholders, with a focus on creating comprehensive, repeatable test cases designed to support future automation efforts.
User Computing Administrator I CNA CorporationUser Computing Administrator IArlington, VASkills: Strong interpersonal skills are required for interfacing with department members, internal customers, and vendor representatives; good information organization skills; ability to write clear, concise, and accurate documentation and provide training. Demonstrated initiative and ability to work well with others; excellent customer service skills; willingness to work and stay current with new technologies and work additional hours when required; and good oral and written communications skills.
End User Tier 3 AAC IncEnd User Tier 3Washington, DCMust have significant experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune. Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes.