Be accountable for accuracy of contractor billing, Manage annual trimming budget for assigned areas, Contract Management including oversight of multiple contract projects, bidding procedures and analysis simultaneously with minimal direct supervision, Monitor reliability and implement improvement plans in assigned areas, Coordinate contract crews during emergency restoration, Positive customer service attitude in dealing with internal and external customers, Respond to all customer vegetation issues in accordance to the Customer Issue Resolution (CIR) process, Use of excellent communication and customer relations skills to maximize positive customer experience. Job Safety Analysis/Tailboards), Participate in core process improvement teams as required, Performance of all job duties within Entergy safety rules and guidelines, Use of Microsoft applications and Entergy applications to perform, track and document work, Job Qualifications: Bachelors degree (Forestry or related field and 2+ years utility vegetation management experience desired) OR 5+ years utility vegetation management / utility line management experience Desired.