Systems and process thinking: Ability to understand how changes in systems, workflows, or policies affect staff, documentation, and resource needs; identify gaps, risks, and opportunities; and recommend practical improvements that support knowledge continuity, adoption, and continuous improvement.'. REQUIRED SKILLS AND COMPETENCIES: Knowledge management mindset: Ability to think in terms of how information is created, organized, maintained, and retired, and to apply information governance principles in support of consistent, accessible, and reliable staff resources.