The technician performs in-depth diagnostics across end-user computing, printers, mobile devices, and communications equipment to determine root cause and resolution strategy; plans and executes site deployments and refreshes; conducts site surveys and recommends installation approaches; analyzes site asset accountability data and directs corrective actions; and evaluates the security impact of every change. Serve as the independent on-site Tier II authority for assigned regional and field locations, performing in-depth diagnostics of desktops, laptops, VDI clients, peripherals, printers/MFDs, mobile devices, and local network connectivity to determine root cause and decide the resolution strategy and escalation path.