Plan, assign and evaluate the work of staff, provide guidance and coaching, establish work schedules, individual goals and objectives, monitor volume, workflow and quality, manage performance to include conducting performance appraisals, partner with Management to resolve employment related issues. This role will primarily oversee the management and execution of Investor Claims, Property Inspection and Preservation, and Successor in Interest processes, ensuring compliance with investor, regulatory, and internal policy requirements while driving operational effectiveness, quality outcomes, and risk mitigation.