NewCustomer Service Representative UlineCustomer Service RepresentativeLacey, WA$25–$30 / hourUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Learn: In-depth training helps you sharpen communication and problem-solving skills.
NewUrologist Is Needed for Locums Assistance in Washington CHG HealthcareUrologist Is Needed for Locums Assistance in WashingtonOlympia, WARates shown are all-inclusive and combine an hourly base pay with other potential earnings like overtime, call, and holiday pay. Ranges shown should be used as an estimate and are affected by many factors including the critical need of the position, your overall experience and qualifications, and other considerations.
Service Lead Sunstate EquipmentService LeadLakewood, WA$39.90–$49.45 / hourDescription: The Service Lead's daily primary objective is to assist the Branch Manager and/or Service Manager with shop flow and service quality to ensure timely, accurate service and repair to the rental and delivery fleet. * Maintain a clean and orderly shop environment, particularly in personal work areas, by returning tools to designated location, clearing benches, and sweeping or mopping the shop area at the end of each workday.
Receptionist UlineReceptionistLacey, WA$21–$25 / hourFull timeJoin Uline as a Receptionist to support office operations at our Washington location as we continue to grow as North America’s top distributor of shipping, industrial and packaging materials. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Office Assistant L & L Machinery Co., Inc.Office AssistantOLYMPIA, WA$19–$21 / hourPart timeJob Purpose: Office assistant, work independently, answer phones, work in Quickbooks for invoicing, inventory management, accounts payable.
Cash Room Clerk Haselwood Auto GroupCash Room ClerkBremerton, WA$17.50–$20 / hourFull timeResponsibilities include, but are not limited to: Deliver and pick up inter-office mail and packages within the auto group, and from location to location. Incumbents will be required to successfully complete a background check, drug screen, and driving records check.
Office Manager MBSquared dba West Sound WorkforceOffice ManagerTacoma, WA$27–$35 / hourFull timeThe team works closely with municipalities, public agencies, financial institutions, attorneys, and private property owners, providing objective guidance on property matters ranging from routine valuations to complex appraisal projects. This role supports both business operations and staff needs, requiring strong organization, accuracy, and the ability to manage multiple priorities in a small team environment.
Customer Service Representative MBSquared dba West Sound WorkforceCustomer Service RepresentativeBremerton, WA$19.50–$20 / hourPart timeIf you’re looking for a way to lean into your customer service skills without weekend shifts, cold calls, or in-person interactions and want to make a real difference in your community, this could be a great fit! West Sound Workforce is assisting a nonprofit, community-based transportation provider in sourcing part-time Customer Service Representatives for their Bremerton call center.
Driving School Administrative Assistant Drivers Edge Driver Training LLCDriving School Administrative AssistantGig Harbor, WA$17.13–$20 / hourPart timeHigh school graduation or equivalent with training in clerical procedures and three years of experience in an office setting, including experience in maintaining records, database entry, records maintenance, payment systems and excel spreadsheets. This position provides administrative onsite support to Driver’s Edge Driver Training School and staff and provides customer service to walk ins and established students and their families.
On-Call and Day Clerical Support MBSquared dba West Sound WorkforceOn-Call and Day Clerical SupportBremerton, WA$18–$25 / hourTemporaryContractorPer diemAssignments may include answering phones, data entry, document management, payroll support, front desk reception, and general office assistance. These flexible office opportunities are ideal for individuals seeking temporary administrative, customer service, or front office work without a long-term commitment.
Administrative Associate $28.70 OLYMPIC PENINSULA PERSONNEL INCAdministrative Associate $28.70Bremerton, WA$28.70 / yearTemporaryContractorFull timePositions in this classification typically perform a variety of routine work following established guidelines at a level of complexity represented by the following types of responsibilities; Answers telephones, routes calls and takes messages; greets and directs visitors to appropriate locations; responds to routine questions; processes, sorts and distributes mail; schedules meetings and conference rooms for outside agencies; types memos, letters and reports prepared by other staff; provides phone & in-person information on bus and ferry schedules and connecting county bus and ferry systems; receives comments about services; makes photo IDs. Under direction, assists with the Kitsap Transit Rideshare and Smart Commuter Program; maintains the database, processes applications, inputs, organizes and analyzes information, and prepares and distributes communication pieces.
Marine Services Ambassador / Customer Service, $27.30 per hour OLYMPIC PENINSULA PERSONNEL INCMarine Services Ambassador / Customer Service, $27.30 per hourBremerton, WA$27.30 / yearTemporaryContractorFull timeGeneral Job Description: Under general supervision, performs a variety of customer service-related duties on ferry docks including, but not limited to: Ensuring that vessels do not exceed maximum passenger capacity, communicating with other ferries’ passenger only vessel crews and dispatchers, answering questions regarding ferry services and policies, and assist passengers with boarding vessel. MSA’s work independently and play a critical role in operations, therefore, it is essential that all MSA’s show up for every scheduled shift, as well as arrive on time in all types of weather, including snow.
Customer Service Specialist $26.60 OLYMPIC PENINSULA PERSONNEL INCCustomer Service Specialist $26.60Bremerton, WATemporaryContractorFull timeProvides trip information on existing routes to passengers; enters requests for rides into computerized scheduling systems, works with passengers to negotiate pickup and return times within established service policies; maintains customer files in computerized system; assigns trips to ACCESS routes where appropriate; accommodates same day requests and changes; calls passengers with pickup times or time adjustments; places recurring rides into computerized system; provides passenger information to a scheduler/dispatcher for special paratransit passenger trips; maintains communication with passengers. Characteristic Duties and Responsibilities: Responds to requests for information for transit services and programs; assists customers in identifying transit programs to fit their transportation needs; coordinates transportation for large groups attending special events; coordinates transportation with other paratransit and fixed route services to ensure positive meets for passengers traveling outside of the County; registers citizens for a variety of transit programs.
Contact Center Representative I Our Community Credit UnionContact Center Representative IShelton, WA$19.55–$29.33 / hourFull timeSometimes that means working independently to dig into a problem, and other times it means collaborating closely with your teammates to make sure a member gets the best possible service. You'll also have the opportunity to offer relevant products and services that align with members' needs and goals, helping them simplify their financial lives and get more value out of their credit union membership.
Customer Service Representative (1st Shift) LUXOTTICA OF AMERICA INCCustomer Service Representative (1st Shift)Tacoma, WA$18.81–$26.04 / hourFull timeWe offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience.
Teller / Customer Service Representative Olympia Federal SavingsTeller / Customer Service RepresentativeYelm, WA$18.29–$23.81 / hourFull timePromote and explain Association products and services such as checking and savings accounts, loans, IRAs, certificates of deposit, safe deposit boxes, bank checks and money orders. Receive checks and cash deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits to customers' accounts.
Spv Business Support Services Cambia Health SolutionsSpv Business Support ServicesTumwater, WAFull timeThis includes support of global configuration, incident resolution, conversion activities, enhancement design, developing general and detailed functional and business requirements, testing, project work, and support in the production environments. This includes scoping and resources planning for any projects related to configuration and support of any Facets system, any associated extension or interface that interacts with Facets, along with all legacy membership systems.
Business Systems Analyst Support Services Lead Cambia Health SolutionsBusiness Systems Analyst Support Services LeadOlympia, WAFull timeAs a member of the Customer Experience and Operations team, our Business Systems Analyst Support Services Lead participates in the daily support, maintenance, and enhancement of existing systems, as well as the development, configuration, and delivery of new systems to directly support Cambia Core Strategies and Key Initiatives - all in service of economically sustainable health care system. * Demonstrated ability to develop project plans and schedules to ensure all tasks are identified and completed, and assigns tasks and workflow as necessary for completion, including the ability to support and answer questions from Level I team members.
Customer Service Representative Intern 1st Security BankCustomer Service Representative InternOlympia, WA$20 / yearFull time1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm. If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you.
Retail Customer Service Associate FedEx Office and Print Services IncRetail Customer Service AssociateOlympia, WA$18.35–$21.57 / hourFull timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
Support Services Business Systems Analyst or SR Cambia Health SolutionsSupport Services Business Systems Analyst or SROlympia, WAFull timeAs a member of the Business System Analyst Support Services team, our The Business Systems Analysts participates in the daily support, maintenance, and enhancement of existing systems, as well as the development, configuration, and delivery of new systems to directly support Cambia Core Strategies and Key Initiatives- all in service of creating a person-focused health care experience. • Demonstrated ability to facilitate communication between technical and business staff by providing functional requirements and/or working with software developers to find the best solutions to meet the business requirements of various projects wit.
Teller / Customer Service Representative - Float Olympia Federal SavingsTeller / Customer Service Representative - FloatLacey, WA$18.29–$23.81 / hourFull timePromote and explain Association products and services such as checking and savings accounts, loans, IRAs, certificates of deposit, safe deposit boxes, bank checks and money orders. Receive checks and cash deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits to customers' accounts.
Pharmacy Services (Digital Support) Technician Cambia Health SolutionsPharmacy Services (Digital Support) TechnicianTumwater, WAFull timeThis function assists the Clinical Pharmacy Consultants and Pharmacy Services staff with formulary-related operations and other operational processes which require knowledge and experience with pharmaceuticals, all-in service of creating a person-focused health care experience. * Additional requirements for Pharmacy Services Technician II, requires a high school diploma or related certificate along with 4 years of pharmacy technician experience in a retail, hospital, or licensed pharmacy setting.
Sr Operations Admin Federal Express CorporationSr Operations AdminOlympia, WA$18.19–$27.34 / hourFull timeIn addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions: Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer . Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals .
Junior Fleet Support Specialist HOH Fellows | Career Accelerator Fellows | Skill General Dynamics Mission SystemsJunior Fleet Support Specialist HOH Fellows | Career Accelerator Fellows | SkillEast Port Orchard, WAFull timeObjectives - Intern program participants will receive training and job-shadowing opportunities to gain skills to meet the specific needs of the organization and will be prepared to meet the GDMS mission in "providing smarter mission critical systems and products to defense, civil government, intelligence and cybersecurity customers". This program provides a comprehensive internship experience including professional development, networking with leadership, and training specifically focused on GDMS leadership expectations, company history, customer / stakeholder engagement, product and service overview, and core job responsibilities.
Nutrition Assistant MultiCare Health SystemNutrition AssistantTacoma, WAPart timeAs a comprehensive pediatric health network, Mary Bridge delivers expert, family-centered care across inpatient, outpatient and specialty services, supported by multidisciplinary teams dedicated to the unique needs of every child and family we serve. Named a Top Children's Hospital by The Leapfrog Group, earning this national recognition six times in the past eight years, with physicians consistently recognized on Top Doctors lists by Seattle Magazine, Seattle Met and the Tacoma News Tribune.
Unit Resource Assistant - Pediatric Med Surg MultiCare Health SystemUnit Resource Assistant - Pediatric Med SurgTacoma, WAFull timeAs a comprehensive pediatric health network, Mary Bridge delivers expert, family-centered care across inpatient, outpatient and specialty services, supported by multidisciplinary teams dedicated to the unique needs of every child and family we serve. Named a Top Children's Hospital by The Leapfrog Group, earning this national recognition six times in the past eight years, with physicians consistently recognized on Top Doctors lists by Seattle Magazine, Seattle Met and the Tacoma News Tribune.
UKG Administrator MultiCare Health SystemUKG AdministratorTacoma, WAFull timeSubject-matter experton most configuration areas in UKG WFM with a deep understanding of how they are implemented at MultiCare; familiaritywith all configuration areas (Pay Policies, Scheduling Setup, Attestation, reporting, etc.). If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
Child Life Assistant MultiCare Health SystemChild Life AssistantTacoma, WAFull timeThe Child Life Assistant is responsible for implementing assigned developmentally appropriate group and/or individual recreational activities which promote socialization, self-awareness, self-expression, understanding, and provides supportive services to promote the development, maintenance and expression of an appropriate leisure/play and social lifestyle for pediatric patients and/or siblings under the direction of a Child Life Specialist. FTE: 1.0_, Shift: Day and weekend_, Schedule: _Tuesday thru Saturday 9a-530p or 8a-430p dependent on in hospital or outpatient setting.
Customer Service Representative - Lab MultiCare Health SystemCustomer Service Representative - LabTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
Customer Service Representative - Lab Referrals MultiCare Health SystemCustomer Service Representative - Lab ReferralsTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
Imaging Services Representative MultiCare Health SystemImaging Services RepresentativeTacoma, WAFull timeHome to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence. Previous experience in a medical office or customer service role using computer systems and software, including electronic medical records (EMR) systems, particularly within radiology or imaging services preferred.
Customer Service Representative ULINE INCCustomer Service RepresentativeLacey, WA$25–$30 / hourFull timeUline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Learn: In-depth training helps you sharpen communication and problem-solving skills.
Customer Service Representative- Stat/Inpatient Lab MultiCare Health SystemCustomer Service Representative- Stat/Inpatient LabTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
Customer Service Representative- Laboratory MultiCare Health SystemCustomer Service Representative- LaboratoryTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
Client Service Representative Lab Courier MultiCare Health SystemClient Service Representative Lab CourierTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
Medical Receptionist - Pediatric Urgent Care Clinic MultiCare Health SystemMedical Receptionist - Pediatric Urgent Care ClinicGig Harbor, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. Additional information about the Mary Bridge Children's Urgent Care - Gig Harbor Clinic can be found here: https://www.marybridge.org/locations/mary-bridge-childrens-urgent-care-gig-harbor/.
Medical Receptionist - Float MultiCare Health SystemMedical Receptionist - FloatTacoma, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. As a comprehensive pediatric health network, Mary Bridge delivers expert, family-centered care across inpatient, outpatient and specialty services, supported by multidisciplinary teams dedicated to the unique needs of every child and family we serve.
PNW PACE Admin Assistant MultiCare Health SystemPNW PACE Admin AssistantTacoma, WAFull timeThe PACE Program Assistant is responsible for providing comprehensive administrative and technical support for a complex program of services; working cooperatively and collaboratively with management personnel to ensure smooth and efficient daily operations in the PACE Center. Work situations are highly varied with rapidly changing priorities, which require strong interpersonal and organizational skills, discretion and confidentiality in dealing with sensitive and privileged information.
Medical Receptionist - Vascular Surgery Clinic MultiCare Health SystemMedical Receptionist - Vascular Surgery ClinicOlympia, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. Our team and state-of-the-art programs create a world-class health care organization and the destination center for cardiac, thoracic, and vascular care with complex structural heart disease and interventions, advanced heart failure service as well as advanced imaging with cutting edge technologies.
Medical Receptionist, per diem - Orthopedics & Sports Medicine MultiCare Health SystemMedical Receptionist, per diem - Orthopedics & Sports MedicineGig Harbor, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
Medical Receptionist - Mary Bridge Sleep Center MultiCare Health SystemMedical Receptionist - Mary Bridge Sleep CenterTacoma, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
Medical Receptionist Float MultiCare Health SystemMedical Receptionist FloatTacoma, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This 130-bed hospital provides advanced diagnostic and treatment technologies and a 24-hour Emergency Department, all located on a patient-friendly, easily accessible campus.
Senior Administrative Assistant MultiCare Health SystemSenior Administrative AssistantTacoma, WAFull timeHome to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence. The Senior Administrative Assistant ensures the efficient and smooth day-to-day operations of an assigned department by providing a variety of complex administrative support functions involving highly sensitive and privileged information.
Receptionist ULINE INCReceptionistLacey, WA$21–$25 / hourFull timeJoin Uline as a Receptionist to support office operations at our Washington location as we continue to grow as North America's top distributor of shipping, industrial and packaging materials. Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Medical Receptionist - Orthopedics/Sports Medicine MultiCare Health SystemMedical Receptionist - Orthopedics/Sports MedicineGig Harbor, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
Medical Receptionist MultiCare Health SystemMedical ReceptionistTacoma, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
Medical Receptionist-Family Medicine MultiCare Health SystemMedical Receptionist-Family MedicineLakewood, WAFull timeDuties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
IT Customer Support - Senior/Specialist - Supervisor Washington State Liquor and Cannabis BoardIT Customer Support - Senior/Specialist - SupervisorOlympia, WARemote$84,120–$113,148 / yearFull timeAs a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network; Veteran Employee Resource Group; Latino Leadership Network, Blacks United in Leadership and Diversity; Disability Inclusion Network; Washington Immigrant Network; Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network; Supporting our Voices, Empowering Rights, and Engaging Indigenous Governance; and Interagency Committee of State Employed Women. RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
Escalation Manager Cribl, IncEscalation ManagerTumwater, WAFull timeExperience & Education: 8+ years of experience in a technical, customer-facing role (such as Technical Support, Customer Support, or Customer Success), with a demonstrated track record of successfully managing complex escalations and high-impact customer situations. You will be the point of contact for all escalated customer issues, working closely with and leading both support engineers and Customer Centric Engineers team throughout the lifecycle of an escalation, to drive timely and satisfactory resolutions.