Required qualifications/skills:- High school diploma or equivalent- 3+ years customer service experience in a bank/credit union- 2+ years Call Center experience serving the public; cross-selling experience- Strong verbal/written communication and ability to work under pressure- Ability to multitask, prioritize, and follow through in a fast-paced environment- Preferred: Episys, Synapsys, STAR, FDR; bilingual English/SpanishIf you’re ready to deliver member-focused Customer Service with precision, apply today. Role OverviewThe Contact Center Representative II delivers accurate, secure Customer Service across phone and digital channels, helping members complete account and loan transactions and understand available Banking options.