Jacksonville, FL11 days ago
The SPOC Supervisor leads the daily operations of the Single Point of Contact (SPOC) team within Loss Mitigation, providing strategic direction, oversight, and leadership to ensure effective borrower engagement, delinquency resolution, and compliance-driven outcomes. As a senior subject matter expert, the SPOC Supervisor oversees performance management, operational reporting, workflow planning, and continuous process improvement specific to loss mitigation and collections activities.