Incumbent maintains regular contact with department employees, governmental personnel, representatives of federal and state regulatory agencies, airline representatives, airport tenants and concessionaires, passengers and members of general public for a variety of purposes including assuring the proper accomplishment of duties and departmental services, explanation of department policies and procedures, and gaining concurrence and/cooperation in situations of conflict or differences of opinion. Ability to effectively deal with City officials, community leaders, City departments, other governmental jurisdictions, vendors, contractors, news media representatives, and members of the public in a tactful, diplomatic and courteous manner, and to present a positive and professional image for the City during varied situations and circumstances.