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Impact - Volunteers will have the opportunity to engage with diverse visitors and contribute to a vibrant cultural institution while gaining valuable experience in customer service and museum operations. Assist visitors in the retail shop, offering guidance on merchandise, processing sales transactions, and maintaining inventory.

Position Description: As a Retail Shop and Admissions Volunteer, you will play a key role in enhancing the visitor experience at our museum. This position offers a unique opportunity to interact with visitors, share the rich history of our community, and contribute to the museum's mission of education and cultural preservation. Key Responsibilities: <ol><li>Greet visitors warmly and provide information about museum exhibits and programs. </li><li>Handle admissions, process ticket sales, and maintain accurate records. </li><li>Assist visitors in the retail shop, offering guidance on merchandise, processing sales transactions, and maintaining inventory. </li><li>Provide excellent customer service, answering inquiries, and addressing visitor needs. </li><li>Collaborate with museum staff to ensure a smooth visitor experience. </li></ol>If you are passionate about preserving local history and enjoy interacting with people, we invite you to apply for this volunteer position. Impact - Volunteers will have the opportunity to engage with diverse visitors and contribute to a vibrant cultural institution while gaining valuable experience in customer service and museum operations. Desired Skills: <ul><li>Enthusiasm for history, culture, and museums. </li><li>Strong interpersonal and communication skills. </li><li>Customer service-oriented mindset. </li><li>Reliable and punctual. </li><li>Willingness to learn about museum exhibits and events. </li></ul>

History Colorado

Retail Shop and Admissions Volunteer

Communication Skills

Customer Service Operations

Customer Support/Service

Interpersonal Skills

Inventory Management

Inventory Transactions

Record Keeping

Resolve Customer Issues

Retail

Sales

Transaction Processing/Management

Hire Recruits

OTHER

Supports Medicaid eligibility recertification processes, Partners with Eligibility Financial Determination teams to educate participants/families on required information/documentation needed to maintain and restore Medicaid eligibility. Reviews participant/family concerns with Ombudsman and escalates facility quality concerns; maintains admission holds on facilities with care issues and manages urgent rehousing when contracts terminate.

YEAR

Responsibilities:
The Social Worker, MSW plans, organizes and implements social work services to participants and their caregivers in accordance with InnovAge policies and all applicable regulations. Conducts psychosocial assessments, participates in care planning and acts as a liaison between the participant and the interdisciplinary team.   This role requires being on-site at the center and field-based work, including visits to participants’ homes and other locations, to ensure continuity of care and support. Essential Functions and Work ResponsibilitiesFunctional Category: Assessment & Care Planning<ul><li>Conducts initial psychosocial assessments (including SLUMS, PHQ-9, housing, food, financial security, MDPOA/decision-maker status).</li><li>Completes in-person reassessments at least every six months or as required.</li><li>Performs in-home visits as required by regulations or as indicated</li><li>Participates in IDT meetings, morning huddles, mini-teams, and PDPM meetings to ensure coordinated care.</li><li>Facilitates and documents participant care conferences, family meetings, and facility partnership meetings.</li><li>Participates in discharge planning and plan of care development, ensuring problems, interventions, and goals are well defined.</li><li>Supports participants transitioning between residences or care facilities, including arranging transportation and coordinating moves when no support system is available.</li></ul>Functional Category: Case Management & Care Coordination<ul><li>Serves as primary liaison between participant/family and the IDT, facilitating communication and resolution of care issues.</li><li>Coordinates respite SNF, ALF admissions, including transportation and discharge planning.</li><li>Documents housing encounters in EPIC</li><li>Collaborate with comfort care team for end-of-life activities</li><li>Assists participant’s family with end-of-life coordination</li><li>Collaborates with RN Case Management on hospitalizations, and provides psychosocial input</li><li>May serve as back-up to RNCM.</li><li>Reviews participant/family concerns with Ombudsman and escalates facility quality concerns; maintains admission holds on facilities with care issues and manages urgent rehousing when contracts terminate.</li><li>Coordinates guardianship process for participants lacking decision-making capacity without a surrogate.</li><li>Obtains SNF/ALF updates for IDT, manages respite scheduling, and ensures placement transitions are supported.</li><li>Provides options counseling when appropriate</li><li>Assists participants who are disenrolling with timely referrals to external services and completion of disenrollment paperwork.</li></ul>Functional Category: Psychosocial Support & Advocacy<ul><li>Provides counseling and psychosocial support in coordination with behavioral health for participants and caregivers as indicated</li><li>Completes comfort care assessments and provides guidance on transitions to end-of-life services.</li><li>Advocates for participants living in unsafe housing conditions </li><li>Contributed to RCAs development, incident reporting, and follow-up for abuse, neglect, exploitation, and elopements.</li><li>Assists participants and caregivers with grievances and appeals, explaining rights and processes.</li><li>Provides notification and explanation of participant rights regarding Level of Care (LOC) denials or disenrollment declines.</li></ul>Functional Category: Documentation & Compliance<ul><li>Maintains accurate and timely documentation in Epic, EireneRx, and other systems (demographic updates, address/phone changes, participant chart updates).</li><li>Complete PASSR screenings, supportive housing forms and other like documents as mandated by federal and state agencies within regulatory timelines.</li><li>Supports Medicaid eligibility recertification processes,</li><li>Partners with Eligibility Financial Determination teams to educate participants/families on required information/documentation needed to maintain and restore Medicaid eligibility</li><li>dictation, and assists with resource compliance.</li><li>Accurate and timely reporting of disenrollments in required systems</li><li>Escalates to Center Director service recovery is needed for a participant concern or disenrollment</li><li>Ensures all participant care coordination complies with CMS, HCPF, and InnovAge policy requirements.</li></ul>Functional Category: Professional Development & Team Collaboration<ul><li>Participates in IDT and department meetings, cross-site collaboratives, trainings, and annual competencies.</li><li>Provides community education and participates in external support groups, inter-agency coordination, and partnership meetings with RCFEs as indicated</li><li>Coordinates with facilities on participant needs.</li><li>Provides caseload coverage support as assigned for MSW PTO, open FTEs, and general team needs.</li></ul>Performs other duties as assigned Travel RequirementsTravel<ul><li>Travel may be required</li><li>Overnight travel may include local or out of state  </li></ul>Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions REQUIRED Education <ul><li>Master’s degree from a school of social work accredited by the Council on Social Work Education</li></ul>Licensure, Certification, Registration or Designation <ul><li>Require personal transportation, current state issued driver’s license, good driving record and auto insurance as required by law.</li><li>CPR/BLS and First Aid required in California only.</li><li>REQUIRED LICENSURE for NEW MEXICO:</li></ul>Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) from The New Mexico Board of Social Work-LMSW License Work Experience and Qualifications <ul><li>One year experience in a health care setting</li><li>Experience conducting psychosocial assessments, care planning and case management skills required.</li><li>Requires personal transportation, current state issued driver’s license, good driving record and auto insurance as required by law.</li><li>A minimum of one year experience working with the frail or elderly. </li></ul>PREFERRED Work Experience and Qualifications <ul><li>Three years or more of social work experience</li></ul> 

Benefits:
InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled.

Posted Pay Range:
$64,500 - $80,700

Additional Information:
Compensation DisclaimerThe pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity.  InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website:  <a href="https://info.flclearinghouse.com" rel="noopener nofollow noreferrer" target="_blank">https://info.flclearinghouse.com</a> Agency DisclaimerInnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

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Retail Shop and Admissions Volunteer History Colorado

Social Worker, MSW InnovAge

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