Contacts victims, witnesses and employers by telephone and/or letter concerning pre-trial, hearing and trial times, cancellations, grand jury summonses, subpoenas and disposition of cases; Escorts victims and witnesses to and from trial; attends case from pre- trial hearing through verdict and sentencing; Answers calls and inquiries concerning case information; explains all hearing and trial procedures; Writes and sends follow-up letters of notification when necessary; Recovers evidence from trial that should be returned to the victim/witness; Performs general clerical activities such as filing and telephone coverage; Arranges for interpreters, transportation, baby-sitters, travel plans and lodging accommodations for victims and witnesses. Good knowledge of the structure, organization and procedures of the criminal court system; good knowledge of the structure, organization and procedures of the District Attorney's office; working knowledge of the principles and techniques of interviewing; ability to develop and maintain satisfactory working relationships with victims, witnesses, supervisors, fellow employees and the general public; ability to communicate clearly and concisely, both orally and in writing; good powers of observation and perception; good judgment; tact; physical condition commensurate with the demands of the position.