Calls in this portfolio also include, but are not limited to: dealer contact, refinance process, payoff information, lease extensions, turn-ins, contract issues, pre-inspection and final inspection process (including wear and use charges), Account Statement issues, address changes, vehicle titles, registration, taxes (sales tax and property tax), general accounting, and product knowledge while providing premium consumer service that is both accurate and efficient, leading to high levels of consumer satisfaction through active engagement, issue resolution and promotion of services and products enhancing the consumer end of contract experience. Advise lease-end consumers on their best lease end options and programs, taking into consideration dealer contact, current vehicle mileage, wear and use, disposition fee, account status, consumer end of contract needs, and new vehicle disposition.