Essential Functions : Primary Functions : Responsible for rotating throughout all buildings, grounds and all animal areas and reporting suspicious conditions or unusual occurrences to Security Captain or Supervisor either in a vehicle or on foot; Respond to all requests for first aid, CRP, and/ or AED from guests or employees; Attend to the needs of the individual requesting assistance in a calm, professional, and ethical manner; Respond to security related incidents occurring on zoo property, set the tone of enforcement in interactions, mitigate and defuse situations; Respond to all alarms as dispatched; Lead and manage all employee or guest related incidents, providing detailed investigative information, witnesses, and accurate location(s) on reports; Responsible for ensuring work related incidents are reported, investigated, appropriate medical attention is sought and appropriate departments are contacted; Responsible for maintaining records of employee or guest related incidents including after-hours calls; Responsible for providing guest control, including challenging situations; Participate in a rotation on the Dispatch post located in the Security office which will include, but is not limited to, monitoring all Zoo activity, and deploying fellow Security officers to the scene of activity as needed; facilitating 911 calls and centralized Code Alpha and Code Beta communication needs; monitoring and communicating severe weather conditions; coordinating cab transportation for employee related incidents and accidents; and documenting and recording activities as appropriate; Practice good safety awareness and ensure guest safety at all times; Perform other related duties as assigned by management; Ensure all company policy and procedures are followed; and, Adhere to all policies and procedures of the Zoo. Working Conditions : Must be able to stand and remain active for an eight-hour shift; Must be capable to stand or walk for long periods of time (approximately 100% of their shift); Must be able to travel or walk large areas of the Zoo as needed; Ability to patrol and monitor 125 acres on foot in all weather conditions; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Ability to work a flexible schedule to include weekends, holidays, and special events; Ability to work all shifts and schedules including overtime; Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects; and, Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position; and, Exposure to Zoonotic diseases and risk of animal attack.