Interviews and assists veterans, their dependents and survivors in obtaining benefits, including providing information in person, by mail and by phone, assisting in properly completing Veterans' Administration (VA) claims, applications and related forms, totaling medical expenses, scheduling medical appointments, arranging transportation, and obtaining required documents from other departments, counties and/or states, such as birth and death certificates, marriage, divorce and military records. PERSONAL WORK RELATIONSHIPS: Incumbent maintains frequent contact with co-workers, other County departments, veterans, dependents and survivors, veterans' agencies, and the public for a variety of purposes, including exchanging information, and explaining policies and procedures.