Working with agency staff, leadership, vendors, and Minnesota IT Services (MN.IT), the incumbent translates business needs into practical system solutions, configures workflows and features, troubleshoots issues, and coordinates system enhancements to support reliable operations across licensing, enforcement, and financial processing systems. Through user support, training, and continuous improvement, the incumbent helps ensure systems meet business needs, streamline workflows, and provide effective, reliable service delivery while maintaining operational integrity and accountability.