NewHelp Desk Specialist Frederick Memorial Healthcare SystemHelp Desk SpecialistFrederick, MDJob Summary: Provide frontline IT assistance to hospital staff, clinicians, providers, and administrative personnel, addressing their IT-related issues promptly and efficiently. Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups: X Performance of job does not require patient contact.
Manager, Service Desk APG Federal Credit UnionManager, Service DeskEdgewood, MarylandSummary: The Manager, Service Desk is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of IT services to achieve superior employee experience. Sets professional development goals for service desk staff and direct reports to ensure a focus on continual learning and improvement, attainment of certifications to remain relevant and ahead of industry and technology changes.
Help Desk Specialist - Level 2 Stratum NetworksHelp Desk Specialist - Level 2Annapolis Junction, MarylandAs leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. S TRATUM NETWORKS OVERVIEW: Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.
MFA Help Desk System Administrator CACIMFA Help Desk System AdministratorHanover, Maryland$86,600–$181,800 / yearJob Title: MFA Help Desk System AdministratorJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * The Opportunity:CACI as a Prime Contractor on MWIII Bridge. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
Senior IT Systems Engineer Compu-Vision Consulting Inc.Senior IT Systems EngineerColumbia, MDThe Senior SE recommends and oversees the configuration of operating systems and system applications, investigating and analyzing feasibility of system requirements, developing system specifications, and identifying advanced methods and solutions to ensure a high level of service to the customers of Columbia Association's (CA) Information Technology (IT) division. Experience Strong technical and analytical background and experience in desktop/server configuration and integration - sufficient to allow for performance as single technical security support or as a lead in a security systems team.
NewHelp Desk Specialist CACIHelp Desk SpecialistFort Meade, MarylandPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Leverage technical background to guide troubleshooting and incident management for support, Demonstrate sound customer service and telephone/ticket etiquette in responding to customer calls or inquiries.
PC Support Technician III Integrated Resources, IncPC Support Technician IIIMarylandContractorDiagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in ordering needed equipment.
Deputy Project Manager/Desktop Technician Manager/Queue Manager ArdentDeputy Project Manager/Desktop Technician Manager/Queue ManagerRockville, MDArdent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our dynamic team. Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our team.
Help Desk Coordinator Black Bear Technology SolutionsHelp Desk CoordinatorAdelphi, MarylandThese roles utilize ITIL best practices and ServiceNow to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported environments.
Help Desk Specialist EntarianHelp Desk SpecialistSilver Spring, Maryland$25–$28 / hourThe NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.
Help Desk Specialist ManTech International CorpHelp Desk SpecialistAnnapolis Junction, MD$75,500–$125,600 / yearThere are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. You will help troubleshoot complex issues across Linux and Windows environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.
Help Desk Specialist - Level 0 Stratum NetworksHelp Desk Specialist - Level 0Annapolis Junction, MarylandWork with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users • Provide health and status monitoring, and taking appropriate measures when a service outage occurs. • Document all communications in a ServiceNow ticket system, escalate tickets as needed • Provide basic instructions on how to use services to both external and internal customers • Troubleshoot customer accounts and users’ ability to logon to the collaboration environment IMPORTANT: DoD 8570 Compliance with IAT level 1 is required.
Help Desk Technician Tier 2 International Computer Sciences IncHelp Desk Technician Tier 2Annapolis, MDFull timeOur team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels. About us : ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients.
Tier II Help Desk / Systems Administrator Omniscius ConsultingTier II Help Desk / Systems AdministratorAnnapolis Junction, MDAs a Tier II Help Desk / Systems Administrator, you will provide advanced technical support to enterprise users by diagnosing, troubleshooting, and resolving hardware, software, desktop, and cloud infrastructure issues. You will support users worldwide through remote support technologies while mentoring junior technicians and helping maintain operational excellence across the enterprise.
Help Desk Manager IntegralHelp Desk ManagerFort Meade, Maryland$120,000–$135,000 / yearFull timeOverview: The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission. Responsibilities: Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.
MFA Help Desk System Administrator CACI International Inc.MFA Help Desk System AdministratorHanover, MD$86,600–$181,800 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Tasks include program management, mission support, software integration, software development, system engineering, migration, testing, documentation development, network and system monitoring, configuration control and release management.
Help Desk Specialist Chase Brexton Health Services IncHelp Desk SpecialistBaltimore, MDo Setup equipment and access (including network and pertinent application access) for employee use, performing proper installation of hardware (including printing and faxing), operating systems and application software. Tasks at this level may be completed without high levels of system access, and problems at this level may usually be easily replicated and solved through the use of support tools or available documentation.
Service Desk Analyst Church of EnglandService Desk AnalystWestminster, London£42,114The role is focused on delivering a high quality, customer centric support service aligned to ITIL best practice, ensuring incidents and service requests are resolved efficiently, within agreed Service Level Agreements (SLAs), and with minimal disruption to business services. The post holder will play an active part in incident, request, problem and change enablement processes, working collaboratively with internal teams and third party suppliers to restore service quickly, prevent recurrence of issues, and continually improve the end user experience.
Senior Help Desk Engineer System OneSenior Help Desk EngineerBethesda, Maryland$80,000–$95,000 / yearSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role .
Help Desk Manager Integral Consulting Services IncHelp Desk Managerfort meade, MDThe Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission. Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.