Are you interested in working in the ''Hub City'' in Hagerstown, MD known for its industrial charm, vibrant lifestyle, and many cultural amenities such as the historic Maryland Theatre, major Civil War sites, and Washington County Museum of Fine Arts? Responsibilities also include, independent judgment, answering inquiries and complaints of taxpayers, businesses, tax preparers, and the general public, who contact the local branch office by phone, in person, virtually, and correspondence through the on-line CRM application.