Key Responsibilities:Oversee daily office operations to ensure efficient workflow, confidentiality, and compliance with company policies and industry regulationsSupervise and support office and customer service staff, coordinate scheduling, correspondence, and internal communicationsMaintain office policies, procedures, documentation, and regulatory records, including safety and DOT requirementsManage customer service operations, including account inquiries, payments, service requests, and timely issue resolutionMaintain accurate customer records, service histories, and data integrity for accounts, pricing, deliveries, and paymentsAdminister billing cycles, invoicing, payment processing, accounts receivable, collections, and customer credit balances using Cargas EnergyPrepare, reconcile, and analyze daily, weekly, and monthly financial and operational reports; assist with month-end closeServe as the primary office subject-matter expert for Cargas Energy, including reporting, system updates, process improvements, and staff trainingCoordinate with external accountants, management, and other stakeholders as neededQualifications:High school diploma or equivalent3+ years of office management or administrative experienceExperience in accounting, billing, accounts receivable, and basic bookkeepingStrong customer service, communication, organizational, and problem-solving skillsProficient in Microsoft Office (Excel, Word, Outlook)Professional, friendly, and patient demeanorSupervisory or team leadership experienceExperience with Cargas Energy or similar energy/propane software preferredExperience in the propane, fuel, or energy industry preferredWhat We Offer:Competitive payMedical, Dental, Vision & Life Insurance401 (k) with company matchPaid time off (PTO)Employee propane discountStability, support, and room to growAt Ergon Inc., we live by our core values: Empowered Service: Together, we're committed to delivering unparalleled service. Position Title: Office ManagerReports to: Branch ManagerLampton Love, Inc. is a family-owned business with more than 70 years of experience serving homes and businesses across the Southeast.