An employee in this class coordinates a regional Appeals, Incident Management, Intake/Case Management, Provider Support, Compliance, Training, Plans Review, Billing and Administrative Support, Day Services, Quality Assurance, Program Innovation or Transitions Program; or coordinates the statewide Constituent Services Program. Makes presentations to contract agencies, family members, and legislators to provide an overview of the service delivery system, where to obtain additional resources, and to discuss changes in policies and procedures.