Manages the company's enterprise wide Consumer Affairs programDevelop and manage Consumer Affairs procedures, protocols and SOPsDevelop letters and consumer response scripting (sourcing from website, social media, correspondence, and phone inquiries)Develop and manage monthly consumer reports including reports to Senior Leadership and manufacturing facilitiesAnalyze QA system consumer data (track consumer comment trends involving quality and non-quality issues) ensuring data correctness and integrityDevelop and manage relationships with Brand VPs and Managers to promote and protect brand integrityPrimary contact person for Consumer Team within the QA and Manufacturing organization with Sales Teams for customer and retailer complaints involving Finished ProductA contact point person and customer service agent with the Company's social media consumersPrimary point of contact with Corporate Legal involving consumer inquiries or claimsManage all Department recordkeeping systems, analytics and KPI's. Proficient in software applications and analytics (e.g., Internet, Tableau, Datarails, CoPilot) and using Microsoft Word, Excel, and AccessEnglish comprehension a must (e.g., proficient verbal, written, and editing skills).Strong math aptitude.