Required Skills/Qualifications: 12+ years of experience in Service Delivery & OperationsExpert level of skills with a wide range of audio, video and networking equipmentKnowledgeable of low voltage electrical concepts and electronicsPossess advanced AV networking, Audio and video skillsExcellent written, verbal and customer service communication skillsService project management skillsAbility to diagnose, troubleshoot and resolve complex technical problemsPossess basic to advanced networking skills. They will own employee experience and development as a primary goal alongside managing technical tasks, processes, escalation and perform administrative tasks such as managing team performance and checking the quality of inventory, managing projects, fixing reliability issues, tracking service metrics, managing budgets and leading the service delivery team.