Physical DemandsTo successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. This position performs legal and factual analysis of complaints, allegations, inquiries, and supporting documentation to determine appropriate disposition and support program objectives.