Birmingham, AL30+ days ago
Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests • Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts • Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift • Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary • Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy • Resolve guest concerns with attentive service recovery. Education: High school diploma or its equivalent Experience: Hotel experience preferred 1-year experience as a Guest Services Agent required Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.