Promote the energy efficiency program to customers through the completion of scheduled energy assessments Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs Deliver professional, high quality services to utility customers Complete walk through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement, attic, and exterior perimeter of building) Install energy saving devices including energy efficiency lighting, programmable thermostats and hot water saving devices Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates Develop a comprehensive understanding of the program's strategic direction regarding energy efficiency and the business activities of its customers Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up to customers as required Continuously drive improvements in quality, customer satisfaction and productivity Mentor new Energy Specialists and conduct field training sessions via ride-a-longs Conduct, oversee, and assist in the resolution of escalations and service calls to the client's satisfaction Conduct, at the direction of management, any re-trainings, refreshers, and or ride-a-longs necessary for the improvement of the individual ES's performance Assist the Field Supervisor in the creation of reports detailing program performance Discuss technical elements of energy consuming equipment-i.e., lighting, HVAC, hot water systems, building and pipe insulation, and air sealing Enter data into spreadsheets and databases to determine energy savings and to manage current projects which may also include collaborating with engineers as required Maintain professional appearance appropriate for a representative of our organization and the utility Build quick rapport with customers. Quickly initiate conversations with customers on site regarding energy usage at the facility When required, provide written summary reports directly to the customer, and summary reports to the client/Program Manager Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year Lead presentations promoting energy efficiency programs for targeted groups Perform direct installation of faucet aerators and LED lamps and other direct install measures in qualified customer facilities Conduct inventory counts and submit inventory reports as requested by management.