The successful candidate will assist with a variety of activities including: auditing forms and reports for accurate and complete documentation, professionally responding to inquiries and requests assigned within ticketing system, compiling communication logs and documentation where accuracy is essential in preparation to issue Statements of Deficiency that are used in compliance enforcement, coordinating by phone or email with data submitters in support of compliance reconciliation processes among 466 healthcare facilities required to submit data, quality review of letters, reports, and website pages prior to publication, updating information in Microsoft Word, PowerPoint, and Excel tracking documents, assisting with training of new data submitters by creating or revising presentation materials and slides, assisting with training of new team members on established program processes and procedures, organizing and maintaining electronic and paper files in State database systems, managing centralized mailboxes; responding or rerouting emails as appropriate, coordinating interviews for various position recruitments, scheduling meetings with internal and external attendees, and. The preferred qualifications include: familiarity with NYS-specific databases and systems (e.g., ITSM, VMS, Health Commerce System), experience with customer support online ticketing systems, experience working with New York State processes, like communications, policies and procedures, etc., demonstrated experience proofreading or preparing professional documents or correspondence, proficient at managing deadlines and program timelines, experience working with New York State forms, and.