Hybrid Contact Center Operations Manager LeidosHybrid Contact Center Operations ManagerWashington DC, District of ColumbiaJune 25, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. The Contact Center Operations Manager provides oversight of all Contact Center services, serving as an escalation point for specified cases and staff concerns for MilitaryOneSource.
Field Service Representative (FSR) STRUCTION SOLUTIONSField Service Representative (FSR)Quantico, VA$18–$19 / hourThe Field Service Representative provides complex non-medical case management and extended support to WIIs and family members, with primary focus on TDRL/PDRL and unresolved cases requiring face-to-face coordination. Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services.
NewCall Center Agent MoodreactCall Center AgentWashington D.C., District of ColumbiaMoodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams. We are seeking a professional and customer-focused Call Center Agent to provide exceptional customer support and ensure positive customer experiences.
Call Center Technical Lead ITCON ServicesCall Center Technical LeadVienna, VARemoteThe Technical Lead is responsible for the overall technical architecture, implementation, operation, and maintenance of all contact center systems and infrastructure supporting the DOL National Contact Center (NCC). Lead technical architecture: Design and oversee all contact center systems (telephony, CRM, IVR, network).
Contact Center Representative Turn2PartnersContact Center RepresentativeNorthern Virginia, VAThe Contact Center Representative will support members through a contact center environment, helping answer questions, resolve requests, and guide members through account-related needs. The Contact Center Representative will interact with members, internal teams, and branch or operations partners to ensure requests are handled accurately and professionally.
Receptionist/Appointment Coordinator Call Center Jim Coleman HondaReceptionist/Appointment Coordinator Call CenterClarksville, MDFull timeEmployee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf . The position also serves as the first point of contact for guests arriving at the dealership, greeting customers, checking them in for their appointments, and ensuring they are directed to the appropriate department.
Call Center Hybrid Position - Digital Member Support Rep Signal Financial Federal Credit UnionCall Center Hybrid Position - Digital Member Support RepKensington, MDFull timeMember Assistance - Communicates with members in a courteous, professional and pleasant manner at all times; through various eServices including but not limited to video, secure message, email, chat and phone. Complete various operational tasks including but not limited to online account opening, loan applications, payment processing and bill pay activities.
Healthcare Call Center Representative KinwellHealthcare Call Center RepresentativeWashingtonThis role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients’ access to healthcare services. Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software.
NewCall Center Service Representative 3 (SCA) PeratonCall Center Service Representative 3 (SCA)Herndon, VARemote$39,000–$62,000 / yearPeraton is seeking Customer Support Representatives to support the Department of Defense's Defense Travel Management Office (DTMO) Travel Assistance Center (TAC) which supports Department of Department Temporary Duty (TDY) Travel through the Defense Travel System (DTS). Customers may include Defense Travel Administrators, Centrally Billed Account Specialists, Travel Management Companies, Defense Financial Partners, Debt Management Monitors, Compliance Tool Administrators, Transportation Officers and others.
Call Center OC Operator I (FT) Kastle SystemsCall Center OC Operator I (FT)Falls Church, VirginiaKastle Operations Center (OC) Operators are responsible for responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and analyzing video for security incidents, assisting clients with building and elevator access security, assisting with special projects and performing administrative functions as required. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally.
Consumer Operations Team Lead (Bilingual Spanish/English) TransUnionConsumer Operations Team Lead (Bilingual Spanish/English)Reston, VA$72,300–$105,000 / yearFor You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back. TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers.
Contact Center Specialist Booz Allen Hamilton Inc.Contact Center SpecialistSilver Spring, MD$77,600–$176,000 / yearYour work will directly inform and drive improvements while optimizing routing tables, refining omnichannel prioritization, tuning AI and bot‑to‑agent handoffs, validating CRM workflow integrity, strengthening escalation paths, improving knowledge governance, and recommending workforce adjustments that support service‑level compliance. You'll work directly with Dynamics 365 Customer Service and Contact Center configurations, including omnichannel workstreams, queues, routing logic, agent workspace design, escalation flows, and data captured in Dataverse, to evaluate how users move through the system and where breakdowns occur.
Training And Quality Assurance Manager (Call Center) TechOp Solutions InternationalTraining And Quality Assurance Manager (Call Center)Arlington, VAProfessional certification: Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD). TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center.
Patient Scheduler - Alexandria, VA Advanced DermatologyPatient Scheduler - Alexandria, VAAlexandria, VAWe are currently seeking candidates with exceptional customer service skills to join our team as a Patient Scheduler in a fast-paced Inbound Call Center environment. Advanced Dermatology and Cosmetic Surgery's mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services.
Bilingual Call Center Representative Addison GroupBilingual Call Center RepresentativeTysons, Virginia$24–$25 / hourProvide inbound phone and online support during core business hours, maintaining availability during assigned shifts. This role supports consumers by guiding them through the dispute resolution process, answering questions, and ensuring proper documentation is collected to move claims forward.
Limited Service Call Center Supervisor MaximusLimited Service Call Center SupervisorTysons, VAFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Candidates must be flexible to work schedules within the operating hours based on business needs, including evenings, weekends, and extended hours during Open Enrollment.
Branch Member Service Associate (Part-Time) - Rockville, MD NASA Federal Credit UnionBranch Member Service Associate (Part-Time) - Rockville, MDRockville, MD$21–$22 / hourProcesses a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes. Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
NewSupervisory Medical Administration Specialist U.S. Department of Veterans AffairsSupervisory Medical Administration SpecialistWashington, DC$61,722–$97,087 / yearExamples of specialized experience would typically include, but are not limited to: Scheduling and Auditing, Advising stakeholders concerning patient processing, all outpatient scheduling oversight, and scheduling audits for community care locations; answering inquiries related to patient scheduling activities, and ensure compliance using VHA scheduling directives, VHA Consult directive and Community care guidebook, and/or policies related to patient scheduling activities, Policy and procedure development and communication to staff, with implementation of applicable VHA Directives; Employee Relations/Labor Relations (Disciplinary and Adverse Actions); Plan work to be accomplished by subordinates, set, and adjust short and long-term priorities; Set schedules and timelines for completion of work; Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Examples of specialized experience would typically include, but are not limited to: Scheduling and Auditing, Advising stakeholders concerning patient processing, all outpatient scheduling oversight, and scheduling audits for community care locations; answering inquiries related to patient scheduling activities, and ensure compliance with all VHA scheduling directives, VHA Consult directive and Community care guidebook, and/or policies related to patient scheduling activities, Policy and procedure development and communication to staff, with implementation of applicable VHA Directives.
Remote Content Research Manager ( Call Center) TechOp Solutions InternationalRemote Content Research Manager ( Call Center)Arlington, VARemoteThe Content Research Manager leads the development, maintenance, and continuous improvement of customer support content, knowledge management resources, and content governance processes. This position oversees a team of content analysts while ensuring customer-facing information remains accurate, current, and easily accessible.
NewPatient Scheduler - Alexandria, VA Advanced Dermatology & Cosmetic SurgeryPatient Scheduler - Alexandria, VAAlexandria, VAWe are currently seeking candidates with exceptional customer service skills to join our team as a Patient Scheduler in a fast-paced Inbound Call Center environment. Advanced Dermatology and Cosmetic Surgery's mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services.
NewProgram Manager NTT DATA Group CorpProgram ManagerWashington, DC$97,391–$162,319 / yearThe Program Manager interfaces with leadership, manages staff and subcontractor performance, oversees program operations, and ensures successful delivery of services across all projects/call center areas. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses.
Ambulatory Services Scheduling Liaison Children's National Medical CenterAmbulatory Services Scheduling LiaisonNorthern Virginia, VA$19.65–$32.75 / hourPlease note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
Patient Access Coordinator OrthoVirginiaPatient Access CoordinatorManassas, VirginiaWith more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. The Patient Access Coordinator- Clinical position is responsible for assisting patients and outside source callers with enhancing clinic team accessibility and issue resolution.
Contact Center Supervisor Leader Communications IncContact Center SupervisorAlexandria, VAContact center operations management Customer Relationship Management (CRM) systems (Salesforce or similar) Automated Call Distribution (ACD) and Interactive Voice Response (IVR) systems SLA tracking and performance reporting Workforce management and call pattern monitoring tools Quality assurance and customer service best practices Public-facing customer service leadership Team supervision and performance management Operational oversight of high-volume environments Workforce forecasting and scheduling optimization Quality assurance and continuous improvement. Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another persons perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests of the USPTO and convince others by making valid and relevant points in a professional manner.
NewSr. Analyst, Leave of Absence-Training CVS Health CorpSr. Analyst, Leave of Absence-TrainingDC$46,988–$122,400 / yearThe Quality Assurance Specialist, Enterprise Absence Management will measure the quality of all processes related to leave of absence and accommodations to identify continuous process improvements and facilitate growth of the myLeave teams and programs. Facilitate monthly Quality Assurance reviews to identify individual call center, case manager and researcher training needs and/or broader training should Quality Assurance results identify a theme across a pod or broader team.
Provider Credentialing Specialist I (Remote) - Dental Blue Cross and Blue Shield AssociationProvider Credentialing Specialist I (Remote) - DentalDCRemote$38,520–$70,620 / yearMaintains the provider file, the Provider Information Control (PICS) inventory workflow system and electronic provider files with updated provider information during processes, such as credentialing, recredentialing, demographic updates, terminations and all other provider file maintenance activities. Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
Provider Credentialing Specialist I (Remote) Blue Cross and Blue Shield AssociationProvider Credentialing Specialist I (Remote)DCRemote$38,520–$70,620 / yearMaintains the provider file, the Provider Information Control (PICS) inventory workflow system and electronic provider files with updated provider information during processes, such as credentialing, recredentialing, demographic updates, terminations and all other provider file maintenance activities. Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
NewTier 1 IT Service Desk Representative GUNNISON CONSULTING GROUP INCTier 1 IT Service Desk RepresentativeWashington, DC$50,000–$55,000 / yearThis includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile devices (smartphones/tablets), printers, and multifunction devices. General Competencies & Technical Requirements: Ability to configure and troubleshoot COTS software and hardware, including PCs, Macs, mobile devices, printers, and peripherals.
Microsoft Dynamics 365 Developer Science Applications International CorpMicrosoft Dynamics 365 DeveloperWashington, DC$120,001–$160,000 / yearSAIC is looking for a Microsoft Dynamics 365 Developer is responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. Develop and maintain integrations with third‑party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow).
Staff Software Development Engineer - Tools Team ID.me IncStaff Software Development Engineer - Tools TeamMcLean, VA$183,367–$214,500 / yearWe leverage Claude and the Model Context Protocol (MCP) to supercharge our development lifecycle, while architecting production-grade solutions on Google Vertex AI to build agents that automate complex, manual call center functions, streamlining how our members interact with identity verification. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
Vice President, Commercial Operations TransUnionVice President, Commercial OperationsVA$193,500–$406,500 / yearFor You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back. TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers.
Quality and Training Manager Contact Center Systems Integration, Inc.Quality and Training Manager Contact CenterWashington, DCWe are seeking a Quality & Training ManagerContact Center supports a government‑contracted call center by overseeing quality assurance activities and managing all training programs for staff. This role ensures customer service representatives (CSRs), team leads, and supervisors deliver accurate, consistent, and policy‑compliant service.
NewSupervisor - Call Center (Temporary, Remote McAllen, TX) MaximusSupervisor - Call Center (Temporary, Remote McAllen, TX)Tysons, VARemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
NewSupervisor - Call Center (Temporary, Remote Lawrence, KS) MaximusSupervisor - Call Center (Temporary, Remote Lawrence, KS)Tysons, VARemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
Client Services Representative National Veterinary AssociatesClient Services RepresentativeVAFor positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. We cultivate attractive working environments and cultures for every hospital staff member, making sure they have the resources to give every pet accurate attention and keep clients well-informed.
Cyber Incident Manager The Salvation Army USACyber Incident ManagerWest Nyack, NYFramework Proficiency: • Incident Response Lifecycle (NIST SP 800-61, PICERL model)• Knowledge of MITRE ATT&CK Framework• Vulnerability Management & Prioritization• Disaster Recovery & Business Continuity Planning (e.g., DR/BC, BIA)• Risk Assessment & Gap Analysis• Change Control and Root Cause Analysis (RCA). We are the largest non-governmental provider of social services in America and every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services.
Project Manager / Business Analyst GTTProject Manager / Business AnalystNew York City, NYThe Project Manager / Business Analyst will lead cross-functional teams to deliver high-quality software solutions while partnering closely with business stakeholders. This role combines project management and business analysis responsibilities, requiring strong leadership, communication, and the ability to manage multiple priorities in a fast-paced environment.
Project Manager GTTProject ManagerNewark, NJThis role combines strategic program leadership with a chief of staff capacity, requiring someone who can drive ambiguous, high-impact projects while maintaining strong operational rigor across the organization. Key ResponsibilitiesPortfolio & Program LeadershipDesign and operate a comprehensive portfolio management framework to intake, prioritize, and track key projects and organizational priorities.
Project Manager Lead-Salesforce Programs StifelProject Manager Lead-Salesforce ProgramsNew York, New YorkFull timeStifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. What We're Looking For: Lead large, complex program initiatives and multiple concurrent projects from initiation through delivery, ensuring timely, high-quality outcomes and continuous value delivery.
Training Manager ExlService Holdings IncTraining ManagerNYRemote$100,000–$120,000 / yearEXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. The ideal candidate will bring strong people leadership capability, a proven ability to develop high-performing teams, and experience driving training strategy, operational execution, and learner outcomes.
Solutions Deployment Group Manager Staff Management Solutions, LLC, SMXSolutions Deployment Group ManagerNY$55,066.97–$68,833.71 / yearOverview: The SDG Manager will be responsible for working under the direct supervision of the Senior or Lead SDG Manager for the entire client engagement process from post-sales to operational readiness and will include all aspects of a client solution implementation that requires IT, HR, Finance, Marketing, and overall strategy deployment. The engagement team including the SDG Manager will be responsible for the delivery of all Staff Management | SMX's product portfolio which could include Outsourced Workforce Management as well as our Managed Services Products solutions and more.
Manager - Financial Crime & Sanctions Allen Overy Shearman Sterling LLPManager - Financial Crime & SanctionsNY$134,000–$211,000 / yearAnalyzing and resolving (or, where appropriate, facilitating resolution of) professional, legal, regulatory and commercial issues relating to business acceptance and client engagement in the areas of financial crime and sanctions, which are referred by the BAU analyst and legal teams, by partners and by all other levels of lawyer and support staff, including in the following areas: anti-money laundering client ID issues; reputational and suitability issues; and. Liaising with the existing BAU Managers, Senior Analysts and BAU team management in relation to the allocation of resources within the team to ensure the BAU's processes in these areas run as smoothly and efficiently as possible and that workload is managed and completed in a timely way.
Senior Delivery Manager ExlService Holdings IncSenior Delivery ManagerNY$130,000–$140,000 / yearThe ideal candidate will bring deep domain expertise in life and annuity products and a strong understanding of the Third-Party Administrator (TPA) ecosystem, including platforms such as Policy Admin system, New Business, Underwriting rules, Post issue Workflow, Portals, document management systems, policy conversions, and operations. This includes identifying opportunities for AI-driven automation and analytics within ongoing projects, collaborating with data science and engineering teams, and ensuring AI solutions are integrated seamlessly into existing platforms and workflows such as LifePRO, LDS, portals, and operations systems.
Assistant Vice President- Project Manager ExlService Holdings IncAssistant Vice President- Project ManagerNY$130,000–$135,000 / yearThe ideal candidate will bring deep domain expertise in life and annuity products and a strong understanding of the Third-Party Administrator (TPA) ecosystem, including platforms such as Policy Admin system, New Business, Underwriting rules, Post issue Workflow, Portals, document management systems, policy conversions, and operations. This includes identifying opportunities for AI-driven automation and analytics within ongoing projects, collaborating with data science and engineering teams, and ensuring AI solutions are integrated seamlessly into existing platforms and workflows such as LifePRO, LDS, portals, and operations systems.
Marketing Manager - Pitches & Proposals Allen Overy Shearman Sterling LLPMarketing Manager - Pitches & ProposalsNY$142,000–$194,000 / yearThe Marketing Manager - Pitches & Proposals (Proposals Manager) will serve as a centralized resource to the U.S. Marketing & Business Development team leading or coordinating the firm's responses to high-profile and preferred provider RFPs, as well as cross practice group pitches. Manage formal proposal responses from start to finish including determining requirements, organizing and leading meetings/calls, shaping strategy and messaging, assigning responsibilities, compiling information, drafting and reviewing content, ensuring on-time delivery, coaching pitch teams, and following up on the outcome.
Manager, Digital Service & CX Charter Communications IncManager, Digital Service & CXStamford, CTThis role is responsible for gathering, analyzing, and interpreting direct and indirect customer feedback to identify trends, pain points, and opportunities for improvement across the entire customer journey. Cross-Functional Collaboration: Partner with Product, Marketing, Sales, and Support teams to align customer insights with business goals and to drive operational improvements.
Assistant General Manager, Licensed Cosmetologist Madison ReedAssistant General Manager, Licensed CosmetologistNew York, NY$20–$22 / hourAssistant Managers at Madison Reed's Hair Color Bars are business leaders who deliver exceptional results while inspiring the team of Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to provide quality guest services and an amazing guest experience in their Hair Color Bar every day. Physical Demands: While performing the duties of this position, team members will regularly stand/walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds.
Senior Product Marketing Manager, Asana Service Management Asana IncSenior Product Marketing Manager, Asana Service ManagementNew York City, NY$185,000–$215,000 / yearWe're looking for a strategic Senior Product Marketing Manager to own the GTM strategy for our new AI-powered service management solution, Asana Service Management, and scale it from 1 to 100. We continue to grow, with a global team focused on revenue and field marketing, product marketing, brand and content creation, advertising, and lifecycle marketing.
Community Partnerships Junior Account Manager Housing WorksCommunity Partnerships Junior Account ManagerNew York, New YorkProvide educational workshops and presentations: Develops/ delivers effective presentations and engages participants in a valuable dialogue in order to advance relationship with Housing Works. This position is responsible to identify, cultivate, and develop long-term relationships with 15-25 referral sources/community partners with the goal of recruiting clients in need and connecting clients to care.
NewManager, Private Equity Accounting SS&CManager, Private Equity AccountingNew York, New YorkReview client deliverables, including, but not limited to: realized and unrealized gains/losses, management fees, investor allocations, investment data and partner’s capital allocations. Join a leadership role where you’ll drive the delivery of high-quality fund administration services for private equity clients, overseeing onboarding, financial reporting, and audit processes from end to end.