Teller Citizens Trust Bank
Tellereutaw, AL30+ days ago
Contact us at 404-575-8262.POSITION SUMMARY: Responsibilities include but are not limited to the following:Performs the basic transactions of a paying and receiving teller such as processing deposits and loan payments, verifies cash and endorsements of check cashingProvides excellent care to clients regarding daily transactions, addressing inquiries, and problem resolutions in accordance with bank policiesConfirms identification for client and determines that all necessary documents are in proper form and within authorized limitsEnsures compliance with all internal controls and established policies and proceduresWorks established schedule including Saturdays when assignedPromotes and advise on banking solutionsPlaces holds on funds as necessary; completes change ordersPerforms specialized tasks such as preparing money orders, cashier's checks, and redeeming savings bondsAccepts and process credit card payments and withdrawals and credit card cash advances paymentsBalances currency, cash and checks in cash drawer at end of shiftAssists with the development of department procedures, policies, and processesDelivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customersAdheres to all policies, procedures, processes, bank's practices, guidelines, expectations, laws, and regulationsExceeds all established position sales and referral goals, objectives, and expectationsDemonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brandLeads initiatives, add value, support the Bank's vision, core values, business principles, goals, and objectivesOTHER DUTIES AND RESPONSIBILITIES:Develop rapport with the client base, greet by/using name, have knowledge of account ownership,be responsive and timely with correspondence and problem resolution, and display a caring attitudeAdhere to Policies and Procedures - Must adhere to all policies and procedures including customer confidentialityMultitask - Must be able to handle multiple responsibilities at one timeJob Knowledge - Must have good knowledge of all aspects of job; must have thorough knowledge of bank's products and servicesLosses - Cash Items and Over & Shorts must be kept within guidelinesEffective Communications - Must display good and effective communications verbally and in writingTeamwork and Cooperation - Must be a team player with a cooperative attitudeMake Sound Decisions - Must be able to make decisions within the realm of responsibility and refer matters outside realm of responsibilities to Client Service Supervisor or the Client Relationship Manager for decisionsComplete all reports and documentation to ensure quality of daily workAttend all staff meetings and bank sponsored events when required. Teller - Eutaw, ALCelebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.