Allentown, PA30+ days ago
As our Member Experience Associate – Inbound, you will be accountable for effective servicing of our members and assisting them with their financial objectives, primarily via telephone and email, consistently cross offering all credit union products and services when appropriate and in accordance with established credit union policies and procedures. Establish, maintain, grow and display excellent member service and telephone skills, including active listening, cross-selling, problem solving, conflict resolution, effective communication (words, tone), product knowledge, personal accountability, and other skills identified by management.•