TemPositions Group Of CompaniesNewAccounts Receivable Specialist TemPositions Group Of CompaniesAccounts Receivable SpecialistGarden City, NY$28–$30 / hourTemporaryContractorFull timeThis role is responsible for managing customer accounts, ensuring timely collections, and supporting accurate billing and cash flow. Description:We are seeking a motivated and detail-oriented Accounts Receivable / Collections Representative to join our finance team.
Vaco LLCNewAR Specialist Vaco LLCAR SpecialistWoodbury, NY$65,000–$77,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Job Duties:Process and accurately apply all incoming payments for all customer accounts from various sources including client checks, credit cards, lockbox, wires, and ACH payments into the accounting system.
Kforce Inc.NewManager of Accounting Kforce Inc.Manager of AccountingFarmingdale, NY$110,500–$149,500Summary: The Manager of Accounting will oversee the accounting operations of two corporate entities, which include monthly close, Accounts Payable, Accounts Receivable, General Ledger, financial reporting, audits, and other projects. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.
Kforce Inc.NewController Kforce Inc.ControllerMelville, NY$140,000–$200,000Direct the maintenance of general and subsidiary ledgers, accounts payable, accounts receivable, revenue distribution, depreciation, payroll, cost, property, and operating expenses, and insurance records . Summary: The Controller will be reporting to the VP of Operations, with responsibilities including data analysis, preparation of financial statements, budget reports, identifying discrepancies, and assisting in establishing sound internal controls.
Vaco LLCNewAR Coordinator Vaco LLCAR CoordinatorWoodbury, NY$25–$32Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco LLCNewStaff Accountant Vaco LLCStaff AccountantStamford, CT$80,000–$90,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Winston Resource LLCSurgical scheduler Winston Resource LLCSurgical schedulerStony Brook, NY$22–$28 / hourContacting hospital or surgery center to make reservations for patient's surgery based on physicians specifications. Coordinating and scheduling patient surgery appointments for all physicians at the clinic site.
Galaxy Management Group, Inc.NewAccounts Payable / Administrative Associate Galaxy Management Group, Inc.Accounts Payable / Administrative AssociateHauppauge, NY$60,000–$65,000 / yearPerform general office and administrative duties including answering phones, front-desk support, filing, mail handling, and special projects. A well-established, family-owned heavy construction company is seeking an Accounts Payable / Administrative Associate to join its finance and operations team.
Encon Heating & ACNewCustomer Relationship Manager Encon Heating & ACCustomer Relationship ManagerStratford, CT$28–$30 / hourIdentifying opportunity to personally recognize clients, and build a client relationship where you can go the extra mile to make the ENCON experience memorable outside of the just servicing their HVAC units. Work with the primary technician and dispatcher to ensure efficient and effective scheduling, confirming appointments, advising if late and maintaining informed quality service.
Dialysis Clinic, Inc.Administrative Assistant Dialysis Clinic, Inc.Administrative AssistantEast Setauket, NY$20–$26.90 / hourDCI’s Differentiator:Since opening the first clinic 50 years ago in Nashville, Tenn., our Dialysis Clinic, Inc. family has grown to be the nation’s largest nonprofit dialysis provider with more than 270 locations in 30 states, serving nearly 14,000 patients each day. Join DCI today to build relationships and gain fulfillment serving individuals in our comfortable clinical setting with a lower caregiver-to-patient ratio than other providers.
Company ConfidentialSenior Accountant Company ConfidentialSenior AccountantStamford, CTFull timeContribute to monthly, quarterly, and annual close activities, including journal entry preparation, account analysis, and reconciliationSupport the preparation of financial reporting packages and management dashboardsPerform variance and trend analysis to explain revenue and cost fluctuationsExecute revenue recognition activities in alignment with applicable accounting guidance, including ASC 606Maintain detailed revenue schedules and manages journal entriesTrack, analyze, and account for cost of service, including third-party and operational costsPrepare monthly cost accruals Partner with operational teams to investigate cost variances and trendsManage billing activities from setup through invoice issuanceMonitor accounts receivable aging Prepare and maintain monthly reporting and dashboardsPerform reconciliations and ensure proper documentation and controlsProvide insight into revenue trends, pricing performance, and service cost efficiencyCollaborate with Operations, FP&A, and Strategic Account teams on financial analysis and cost managementSupport internal and external audit requests by preparing schedules and responding to inquiries. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
Company ConfidentialSenior Revenue Accountant Company ConfidentialSenior Revenue AccountantStamford, CTFull timeContribute to monthly, quarterly, and annual close activities, including journal entry preparation, account analysis, and reconciliationSupport the preparation of financial reporting packages and management dashboardsPerform variance and trend analysis to explain revenue and cost fluctuationsExecute revenue recognition activities in alignment with applicable accounting guidance, including ASC 606Maintain detailed revenue schedules and manages journal entriesTrack, analyze, and account for cost of service, including third-party and operational costsPrepare monthly cost accruals Partner with operational teams to investigate cost variances and trendsManage billing activities from setup through invoice issuanceMonitor accounts receivable aging Prepare and maintain monthly reporting and dashboardsPerform reconciliations and ensure proper documentation and controlsProvide insight into revenue trends, pricing performance, and service cost efficiencyCollaborate with Operations, FP&A, and Strategic Account teams on financial analysis and cost managementSupport internal and external audit requests by preparing schedules and responding to inquiries. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
Company ConfidentialJunior Accountant Company ConfidentialJunior AccountantPort Chester, NYFull timeSupport month-end close activities, including account analysis, journal entry review, prepaids, and accrualsMaintain the Accounts Receivable ledger using QuickBooks and ExcelPrepare and process monthly customer invoicesPost cash receipts and prepare check depositsAssist with collections efforts in partnership with internal teamsProvide backup support for Accounts Payable as neededAssist with audit support and ad-hoc accounting projects. Small accounting team (approximately 3 professionals)Hands-on training and exposure to multiple accounting functionsCollaborative, casual, and low-ego work environmentStrong history of long-term employee retentionMarketing-focused culture that is energetic, flexible, and supportive.
SB Clinical Practice ManagementBilling Support Specialist - Anesthesiology SB Clinical Practice ManagementBilling Support Specialist - AnesthesiologyStony Brook, New York$23–$28.74 / hourAnalyze, code and abstract information for the purpose of assigning and entering appropriate and consistent diagnoses and procedure codes for reimbursement. Responsibilities: SUMMARY: Capture missing charges and clear claims that are in holding, assist CPMP Central Billing Office is resolving denials.
Tal HealthcareBilling Coordinator, Medicare / HMO Tal HealthcareBilling Coordinator, Medicare / HMOSmithtown, NY$90,000–$90,000Our client, a personalized skilled nursing and rehabilitation care services facility specializing in long-term care services, is hiring a Billing Coordinator, Medicare / HMO to streamline their billing operations and ensure accurate revenue cycle management. The Billing Coordinator, Medicare / HMO plays a vital role in managing accounts receivable, processing claims, and coordinating collections within a long-term care environment.
Performance Optimal HealthBilling Specialist Performance Optimal HealthBilling SpecialistStamford, CT$43,680–$47,841Join Performance Optimal Health, a leading wellness organization that takes a holistic approach to health through the Four Pillars of Optimal Health – Exercise, Nutrition, Recovery, and Stress Management. Resolve billing issues, denials, and underpayments by following up with insurance companies, patients, and internal staff.
Babylon Dental CareDental Billing and Collections Specialist Babylon Dental CareDental Billing and Collections SpecialistWest Babylon, NY$27–$29 / hourSome of our Collections & Billing Specialists have moved into roles as Front Desk Team Leads, Billing Department Team Leads, Hygiene Coordinator Team Leads, and even Practice Administrators. Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized and or individualized training needed to master your role as a Collections & Billing Coordinator.
Deloitte Touche Tohmatsu LtdNewBilling and Accounts Receivable Manager Deloitte Touche Tohmatsu LtdBilling and Accounts Receivable ManagerJericho, NYRemote$140,000–$160,000 / yearAs an Epic Billing and Accounts Receivable Manager you will help deliver back-end revenue cycle management (RCM) services, including billing and claims submission, A/R follow-up, denials management, payment posting, and credits and refunds, for health care provider client. This compensation range is specific to the remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Family of KidzBilling Specialist – School-Based Services (Westbury, NY) Family of KidzBilling Specialist – School-Based Services (Westbury, NY)Westbury, NY$19–$23 / hourSince 1998, Family of Kidz has brought together highly qualified teams of professionals who work diligently to help children with special needs, from birth to adulthood. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Babylon Dental CareOrthodontic Billing Specialist - West Babylon & Patchogue, NY Babylon Dental CareOrthodontic Billing Specialist - West Babylon & Patchogue, NYWest Babylon, NY$25–$28 / hourOur Great South Bay location in West Babylon, NY and our Gateway Plaza location in Patchogue, NY are welcoming and warm environments, intentionally designed to promote collaboration and foster creativity. Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients.
Deloitte Touche Tohmatsu LtdNewFlexible Consumption Billing Implementation Manager Deloitte Touche Tohmatsu LtdFlexible Consumption Billing Implementation ManagerStamford, CT$134,500–$265,100 / yearAs a Manager, Flexible Consumption Billing Implementation, you will be responsible for: Working on integrated project teams on a range of projects covering the entire lifecycle from strategy formulation through to design, development and the deployment of solutions. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
CN Guidance and Counseling ServicesBilling Specialist CN Guidance and Counseling ServicesBilling SpecialistHicksville, NYCN Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services. Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.
Epicured, Inc.Billing Specialist (100% Remote) Epicured, Inc.Billing Specialist (100% Remote)Glen Cove, NYRemote$20–$23 / hourBy joining our team, you’ll contribute to meaningful initiatives at the intersection of food, healthcare, and technology — helping to improve access, reduce complexity, and directly impact the lives of people managing chronic health conditions. This role will focus on invoice generation, data entry, and billing reconciliation across multiple Social Care Network (SCN) partners and Medicaid waiver programs.
Achieve Beyond Pediatric Therapy & Autism ServicesMedical Billing Specialist Achieve Beyond Pediatric Therapy & Autism ServicesMedical Billing SpecialistMelville, New York$25–$30 / hourFounded in 1995, Achieve Beyond nationally meets the needs of children by providing the highest quality of pediatric therapy and autism services. Our providers and administrative staff are dedicated to our mission of helping children and families, and we are looking for smart, innovative, and driven candidates to join our team.
Sal R Varano DDS PCDental Billing Specialist /Front Desk Sal R Varano DDS PCDental Billing Specialist /Front DeskGarden City South, NYThis role is perfect for someone who thrives in a fast-paced environment and is passionate about providing exceptional patient care while managing billing processes efficiently. Our patients love us for our commitment to quality and compassionate service, and our employees appreciate the supportive work environment and opportunities for professional growth.
NATIONAL ARBITRATION & MEDIATION, LLCBilling Assistant NATIONAL ARBITRATION & MEDIATION, LLCBilling AssistantGarden City, NY$26–$28With an exceptional roster of neutrals and concierge-level case administration, NAM is the ADR partner of choice for over 10,000 commercial entities and half the Fortune 100. The ideal candidate will be responsible for preparing and processing invoices, maintaining accurate billing records, and ensuring timely payment collection.
Waste Solution ServicesBilling Specialist Waste Solution ServicesBilling SpecialistNorwalk, CTFull timeThe Billing Specialist is responsible for providing timely, accurate, and customer-focused billing support by responding promptly to customer inquiries, delivering clear and accurate invoices, and maintaining precise customer account information. Through strong attention to detail, problem-solving skills, and cross-functional collaboration, this role ensures billing accuracy, supports positive customer relationships, and helps exceed customer expectations.
Insurance Office of AmericaBilling Specialist - Shared Services Insurance Office of AmericaBilling Specialist - Shared ServicesBridgeport, CTRemote$40,000–$60,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines.
Babylon Dental CareDental Billing Coordinator - West Babylon,NY Babylon Dental CareDental Billing Coordinator - West Babylon,NYWest Babylon, NY$22–$28 / hourBecome a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized and or individualized training needed to master your role as an Billing Coordinator.
SB Clinical Practice ManagementBilling and Coding Supervisor SB Clinical Practice ManagementBilling and Coding SupervisorSTONY BROOK, New York$27.89–$34.85 / hourStaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits.
Long Island SpeechBilling/Insurance Department Long Island SpeechBilling/Insurance DepartmentStony Brook, NYOur speech therapy practice is looking for a motivated, responsible individual to join our insurance and billing department in our Stony Brook office. Excellent communication skills via phone and email/written correspondence.
Phaxis LLCPatient Billing/Customer Service (Bilingual) Phaxis LLCPatient Billing/Customer Service (Bilingual)East Meadow, NYDirectly engage with patients and customers in English and Spanish, providing outstanding service and support both in person and by phone. Support patients with billing inquiries, payments, sliding scale applications, account adjustments, and write-offs.
SB Clinical Practice ManagementBilling Representative SB Clinical Practice ManagementBilling RepresentativeEAST SETAUKET, New York$23–$28.74 / hourStaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits.
SB Clinical Practice ManagementAuthorization & Billing Support Specialist, Senior SB Clinical Practice ManagementAuthorization & Billing Support Specialist, SeniorStony Brook, New YorkStaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits.
Catholic HealthPatient Rep-Phys Billing-PD Catholic HealthPatient Rep-Phys Billing-PDEast Hills, New York$21–$31 / hourExcellent interpersonal skills and effective written and oral communication skills to enhance population specific service, team collaboration and analytical problem-solving. Assisting patients with various needs when not providing direct patient care clinical support .
St. Catherine of Siena Medical CenterPatient Rep-Phys Billing-PD St. Catherine of Siena Medical CenterPatient Rep-Phys Billing-PDEast Hills, NY$21–$31 / hourRequirements: High School diploma or GED required Associates degree or completion of a related specialty program in an accredited school is preferred Microsoft Office Suite proficiency, Word, Excel, PowerPoint, Outlook Excellent interpersonal skills and effective written and oral communication skills to enhance population specific service, team collaboration and analytical problem-solving Can multitask and work efficiently Knowledge of medical terminology desirable Able to use, maintain and troubleshoot office equipment. Responsibilities: • Answering phones • Scheduling appointments • Handling physician correspondence • Responsible for accurate and timely billing • Perform follow up on outstanding accounts • Cash posting and reconciliation • Preparing patient charts for visits • Contacting insurance companies for referrals and authorizations • Assisting patients with various needs when not providing direct patient care clinical support.
Yale New Haven HealthNewEpic Billing - Team Lead Yale New Haven HealthEpic Billing - Team LeadStratford, ConnecticutThe ITS Team Lead is responsible for the overall coordination and leadership, of department initiatives and projects including the efforts of other project team personnel, provides procedural guidance and assumes responsibility for achieving desired results in conjunction with the ITS Manager and Leadership. Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required .
Med-MetrixBilling Clerk - Remote Med-MetrixBilling Clerk - RemoteGarden City, NYRemote$23–$25 / hourFull timePhysical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. In this role, the Clerk gathers and disseminates information from hospitals, physicians, and insurance companies pertaining to referred claims denied.
Achieve Beyond Pediatric Therapy & Autism ServicesNewMedical Biller / Accounts Receivable Specialist Achieve Beyond Pediatric Therapy & Autism ServicesMedical Biller / Accounts Receivable SpecialistMelville, New York$25–$30 / hourFounded in 1995, Achieve Beyond nationally meets the needs of children by providing the highest quality of pediatric therapy and autism services. Our providers and administrative staff are dedicated to our mission of helping children and families, and we are looking for smart, innovative, and driven candidates to join our team.
Freedom Recruiters USAAccounts Receivable Specialist-Construction Freedom Recruiters USAAccounts Receivable Specialist-ConstructionIslandia, NYThis role requires experience with AIA billing, strong system skills (including QuickBooks, Microsoft Excel, and Procore), and the ability to work in a deadline-driven environment. The Accounts Receivable (AR) Specialist is responsible for managing billing, collections, and cash application processes for construction projects.
GrassiAccounts Receivable Administrator GrassiAccounts Receivable AdministratorBohemia, New York$70,000–$80,000Duties include generating and distributing invoices, monitoring receivables and collections activities, maintaining project-specific billing records, reconciling customer payments, and supporting positive cash flow through proactive follow-up and communication with internal and external stakeholders. Collaborate with Project Management, Engineering, and Support team to ensure timely and accurate invoicing throughout the life cycle of each project and to resolve invoicing and payment-related issues with the intention of maintaining a positive company cash flow.
The EGC GroupAccounts Receivable Specialist/Biller-Onsite The EGC GroupAccounts Receivable Specialist/Biller-OnsiteMelville, NYFull timeThis role is responsible for ensuring accurate client invoicing, tracking billable services, financial record management and coordinating with internal teams to maintain timely and efficient revenue processes. Coordinate with account managers, media buyers, and finance team to verify billing details.
Mercy HavenHousing Revenue & Resident Accounts Specialist Mercy HavenHousing Revenue & Resident Accounts SpecialistIslip Terrace, NYMercy Haven is seeking aHousing Revenue & Resident Accounts Specialist tomanage billing, receivables, revenue tracking, and financial reporting for Medical Respite and social care network programs within the organization. This role focuses onsupporting the financial integrity of housing and transitional resident programs by ensuring accurate billing, contract tracking, rent collection, and monitoring of program budgets and expenditures.
Posillico Civil, Inc.Accounts Receivable Assistant Posillico Civil, Inc.Accounts Receivable AssistantFarmingdale, New York$20–$22 / hourPosillico Civil, Inc. together with its parent, subsidiaries, affiliates, partners and joint ventures (collectively “Posillico”) do not accept unsolicited resumes from any source other than directly from a candidate. Responsibilities: POSITION SUMMARY: Primary responsibilities of the Accounts Receivable Assistant are the management and organization of all accounts receivable, billing & cash receipts for various facilities.
Health Plus Management LLCNewAccounts Receivable Associate- Orthopedics - Medical Biller Health Plus Management LLCAccounts Receivable Associate- Orthopedics - Medical BillerUniondale, NY$24–$26 / hourHealth Plus Management LLC (HPM) provides management services to medical practices specializing in the area of Pain Management, PMN&R, and Orthopedics. Education & Training: High School Diploma or equivalent required, 2+ years of experience with A&R, or Denial Management across multiple insurance carriers and specialties.
Marcum SearchNewAccounts Receivable/AIA Professional Marcum SearchAccounts Receivable/AIA ProfessionalHicksville, NY$70,000–$80,000 / yearCBIZ Talent Solutions is seeking an Accounts Receivable Professional with AIA billing experience for our Nassau County client. Join a collaborative team supporting high-impact projects across Long Island.
Tedco MechanicalAccounts Receivable Clerk Tedco MechanicalAccounts Receivable ClerkDeer Park, NYPerform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger. Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
NextechAccounts Receivable Administrator NextechAccounts Receivable AdministratorPlainview, New York$25–$25 / hourResponsibilitiesInitiate, track, and maintain all records associated with collection activities to include negotiated payment schedules, telephone call documentation and collection status Create aging report of accounts to customers with outstanding balances/company cash projection report. QualificationsExcellent overall computer skills with the ability to learn new systems and software quickly, such as word processing, spreadsheets, and billing programs.
Liberty Moving & Storage Inc.Accounting & Payroll Support Specialist Liberty Moving & Storage Inc.Accounting & Payroll Support SpecialistCommack, NYThis role is responsible for assisting with timekeeping, accounts payable, billing, accounts receivable, and general accounting tasks to ensure accurate and timely financial processing across multiple company entities. Position Summary: The Accounting & Payroll Support Specialist provides daily administrative and operational support across payroll and accounting functions.
Agility Billing ServicesMedical Biller Agility Billing ServicesMedical BillerMelville, NYFull timeAbility to review EOBs, denials, and payer communications to ensure timely appeals and maximize revenue capture • Serve as an escalation point for complex, high-dollar, or unresolved commercial and Medicare claims from the AR team. • Monitor, review, and follow up on outstanding commercial and Medicare claims, providing advanced support and serving as an escalation resource for unresolved, unpaid, or underpaid claims to ensure timely reimbursement.