Department Summary Admitting and Outpatient Registration areas are located off the Main lobby, often dealing with patients/ clinical staff face to face or over the phone, entering and verifying patient demographic information- patients name, DOB, address, phone number, race, ethnicity, language, marital status, religion, church, diagnosis, physician, guarantor billing, insurance, collections and emergency contacts. The Patient Access Rep interacts in a customer focused and compassionate manner to ensure patients and their representatives needs are met, and that they understand the hospitals policies as they relate to professional, efficient, and quality customer services.