ResponsibilitiesAccurately process incoming payments, including lockbox, ACH/wire transfers, remote deposits, and other payment typesResearch and resolve unapplied cash items and account discrepancies using AR reports and accounting systemsComplete ad-hoc bank entries and other cash-related transactionsProcess refunds and voids while ensuring proper documentation and reconciliation across systemsInvestigate billing discrepancies and maintain strong reconciliation accuracySupport account setup updates, billing changes, and customer account transitionsCollaborate with internal teams to ensure accurate billing records and timely issue resolutionManage AR cases within workflow or CRM tools, ensuring proper documentation and follow-throughCommunicate with customers and internal partners to resolve billing, payment, and account-related inquiriesAssist with reporting initiatives, special projects, and periodic financial reviewsIdentify opportunities to improve AR processes and operational efficienciesParticipate in audits, system updates, and testing initiatives as needed. QualificationsAssociate degree in Accounting, Finance, or related field required1–2 years of Accounts Receivable or general accounting experience (industry experience required)Strong understanding of payment applications, cash posting, refunds, and reconciliation processesProficiency in Microsoft Office, particularly Excel and Outlook; experience with enterprise accounting systems or CRM platforms preferredStrong attention to detail with excellent organizational and data accuracy skillsAbility to analyze complex AR transactions and clearly explain the full lifecycle of a transaction.