NewPhysician Coding Auditor Ensemble Health PartnersPhysician Coding AuditorOak Hill, WVRemote$57,400–$99,000The Physician Coding Auditor develops and implements strategic needs analyses and training plans for coding leadership; coordinates and evaluates curriculum development and conducts the preparation and delivery of training for Medical Coders employed by Ensemble and providers that are contracted/employed and outlined in the client SOW. Educating - Assesses the educational needs of coding staff and providers that are contracted/employed and outlined in the client SOW (included Provider Education verbiage) and develops programs or researches educational resources to meet those needs.
Insurance Billing Specialist Mountain State Oral & Facial SurgeryInsurance Billing SpecialistHurricane, WV$38,000–$47,000Our company has been a prominent provider specializing in oral and maxillofacial surgery throughout the state of West Virginia for over 25 years with recent expansion into the Kentucky and Virginia regions. Our skilled surgeons utilize advanced oral and facial surgical techniques to deliver exceptional care.
Senior Billing Specialist Relativity ODA LLCSenior Billing SpecialistWV$60,000–$90,000 / yearRequired Skills: Accounts Receivable (AR), Billing, Communication, Customer Service, Data Entry, Enterprise Resource Planning (ERP) Systems, Invoices, Microsoft Excel, Payment Processing. The Senior Billing Specialist is a key contributor to the OTC team, responsible for the accurate and timely preparation of customer invoices, contract processing, and billing documentation across a broad range of product lines and billing models.
Fiber Internet Tech and Billing Representative ibexFiber Internet Tech and Billing RepresentativeCharleston, West VirginiaThis includes answering non-technical and technical questions related to their service, resolving various issues, completing customer transactions (sign ups, plan changes), escalating issues to the technical support teams/non-technical support teams/ field operations and install teams/sales teams and closing out issues in a timely manner. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Senior CABS Billing Analyst Lumos Networks Corp.Senior CABS Billing AnalystCharleston, WV$27.20–$38.46 / hourAbout Segra: Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Role Overview: Senior Billing Analyst - Carrier Access Billing (CABS) is responsible for the accurate generation, validation, and reconciliation of carrier access billing in accordance with industry tariffs, regulatory guidelines, and interconnect agreements.
Fiber Internet Tech and Billing Representative IBEX Holdings LtdFiber Internet Tech and Billing RepresentativeCharleston, WVThis includes answering non-technical and technical questions related to their service, resolving various issues, completing customer transactions (sign ups, plan changes), escalating issues to the technical support teams/non-technical support teams/ field operations and install teams/sales teams and closing out issues in a timely manner. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Sr. Billing Associate (Collections) RR Donnelley & Sons CoSr. Billing Associate (Collections)Wheeling, WVWe specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world-especially within legal, financial, and professional services industries. *Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices.
Pharmacy Business Coordinator - Home Infusion (Billing and Revenue Cycle) West Virginia University MedicinePharmacy Business Coordinator - Home Infusion (Billing and Revenue Cycle)WVMINIMUM QUALIFICATIONS: EDUCATION, EXPERIENCE, CERTIFICATION, AND/OR LICENSURE: Bachelor's Degree in healthcare administration, business, finance, or related field AND one (1) year of business OR healthcare-related experience OR High School Diploma or Equivalent AND Nationally Certified Pharmacy Technician (PTCB or EXPT) upon hire AND two (2) years of healthcare-related experience OR Associate's Degree AND Nationally Certified Pharmacy Technician (PTCB or EXPT) upon hire AND one (1) year of healthcare-related experience. This position is responsible for conducting payer discussions, in-house financial audits, payer performance compliance, prepayment claims audit, CMS CERT audits, CMS Fraud, Waste, & Abuse audits, and auditing 3rd party payer compliance.
Epic Applications Analyst (1-4): PROFESSIONAL BILLING - Rev Cycle Application and Epic Operations - Full Time SolutionHealthEpic Applications Analyst (1-4): PROFESSIONAL BILLING - Rev Cycle Application and Epic Operations - Full TimeWVEpic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.
Accounts Receivable Specialist Mountain State Oral & Facial SurgeryAccounts Receivable SpecialistHurricane, WV$38,000–$47,000Our company has been a prominent provider specializing in oral and maxillofacial surgery throughout the state of West Virginia for over 25 years with recent expansion into the Kentucky and Virginia regions. Our skilled surgeons utilize advanced oral and facial surgical techniques to deliver exceptional care.
Insurance Claims Specialist HB West Virginia University MedicineInsurance Claims Specialist HBMonongalia County, WVResponsible for managing patient account balances including accurate claim submission, compliance will all federal/state and third party billing regulations, timely follow-up, and assistance with denial management to ensure the financial viability of the WVU Medicine hospitals. Maintains knowledge of revenue cycle operations, third party reimbursement and medical terminology including all aspects of payer relations, claims adjudication, contractual claims processing, credit balance resolution and general reimbursement procedures.
Insurance Claims Specialist PB West Virginia University MedicineInsurance Claims Specialist PBMonongalia County, WVResponsible for managing patient account balances including accurate claim submission, compliance will all federal/state and third party billing regulations, timely follow-up, and assistance with denial management to ensure the financial viability of the WVU Medicine hospitals. Maintains knowledge of revenue cycle operations, third party reimbursement and medical terminology including all aspects of payer relations, claims adjudication, contractual claims processing, credit balance resolution and general reimbursement procedures.
Patient Access Specialist West Virginia University MedicinePatient Access SpecialistMorgantown, WVRotating Holidays Scheduled Weekly Hours: 20 Shift: Varied (United States of America) Exempt/Non-Exempt: United States of America (Non-Exempt) Company: WVUH West Virginia University Hospitals Cost Center: 545 WVUH Patient Access Address: 1 Medical Center Drive Morgantown West Virginia. Communicates and interacts with clients, families, visitors, physicians, departmental, and hospital staff and the public in general in a manner that demonstrates professionalism and concern for the individuals' need(s).
Clinical Denial Specialist - Diagnosis Related Grouping (DRG) West Virginia University MedicineClinical Denial Specialist - Diagnosis Related Grouping (DRG)Monongalia County, WVMINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: Associate degree in healthcare administration, Nursing, Health Information Management, or related field AND Five (5) years of experience in hospital billing, acute care setting, CDI, inpatient coding, or revenue cycle'. Current Licensed Practical Nurse license issued by the state in which services will be provided or current multi-state Licensed Practical Nurse license through the enhanced Nurse Licensure Compact (eNLC).
Exercise Specialist West Virginia University MedicineExercise SpecialistMorgantown, WVCompletes all required feedback and communication to patient and healthcare team including EMR documentation and reports concerning education, exercise progression, exercise treatment, and monitored physiological and vital responses of the patient. Must provide care including the implementation and evaluation of exercise programs for cardiac patients in all phases of cardiac rehabilitation in collaboration with and under the supervision of the Exercise Physiologist, Cardiac Rehab RN and/or Physical Therapist.
Patient Accounts Resolution Specialist -- Patient Accounts -- General Hospital Charleston Area Medical Center Health System IncPatient Accounts Resolution Specialist -- Patient Accounts -- General HospitalCharleston, WVReview assigned work items daily to resolve "at risk, past due, and technical denial" claim issues Work with coding to resolve coding related denials Work with Utilization Review to resolve authorization related denials and appeals Use various payer web portals and DDE systems to obtain claim information that will help in resolution Contact payers by phone to resolve claim issues Contact Physician offices to obtain necessary information needed to resolve claims Manually and accurately resolve claims in Suspense (Medicare only) Ensure that medical records and itemized statement are submitted and received when requested by payers (work with contracted agencies as applicable) Follow proper workflow assigned by management Ensure accurate rebilling of claims to avoid denials Communicate billing errors that can be prevented to Department Manager, Supervisor, or Team Lead Communicate identified system related issue to Department Manager, Supervisor, or Team Lead Accurately, Professionally, and thoroughly document necessary information necessary to resolve outstanding balances in encounter timeline Ensure that result driven follow up is be accomplished and documented. Other duties as assigned Skills: Healthcare billing and collection knowledge Ability to interpret a payer explanation of benefit (EOB) Ability to identify and resolve claim issues Excellent communication and customers service skills Computer and keyboarding skills Knowledge of Microsoft software applications (Excel and Word) a plus Cerner knowledge a plus.
Registration Specialist - Patient Access Emergency Department West Virginia University MedicineRegistration Specialist - Patient Access Emergency DepartmentWVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
Registration Specialist Floater West Virginia University MedicineRegistration Specialist FloaterWVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
Registration Specialist Pain Management West Virginia University MedicineRegistration Specialist Pain ManagementWheeling, WVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
Registration Specialist West Virginia University MedicineRegistration SpecialistWVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
Registration Specialist-Patient Access West Virginia University MedicineRegistration Specialist-Patient AccessWVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
Registration Specialist Urgent Care West Virginia University MedicineRegistration Specialist Urgent CareWheeling, WVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
Registration Specialist: Orthopedic Hand West Virginia University MedicineRegistration Specialist: Orthopedic HandWheeling, WVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
NewRegistration Specialist OB/GYN West Virginia University MedicineRegistration Specialist OB/GYNBerkeley, WVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
Exercise Specialist WVU MedicineExercise SpecialistMorgantown, West Virginia4. Completes all required feedback and communication to patient and healthcare team including EMR documentation and reports concerning education, exercise progression, exercise treatment, and monitored physiological and vital responses of the patient. 1. Must provide care including the implementation and evaluation of exercise programs for cardiac patients in all phases of cardiac rehabilitation in collaboration with and under the supervision of the Exercise Physiologist, Cardiac Rehab RN and/or Physical Therapist.
Registration Specialist-Primary Care Chestnut Street West Virginia University MedicineRegistration Specialist-Primary Care Chestnut StreetWVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
OBGYN Registration Specialist West Virginia University MedicineOBGYN Registration SpecialistWVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
Registration Specialist - Colorectal Department West Virginia University MedicineRegistration Specialist - Colorectal DepartmentWVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
Registration Specialist - Heart & Vascular Institute West Virginia University MedicineRegistration Specialist - Heart & Vascular InstituteSouth Charleston, WVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
PRN Registration Specialist Dermatology West Virginia University MedicinePRN Registration Specialist DermatologyWVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
Registration Specialist, Internal Medicine West Virginia University MedicineRegistration Specialist, Internal MedicineWVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
Clinical Denials Specialist West Virginia University MedicineClinical Denials SpecialistMonongalia County, WVThis includes but is not limited to, denial investigation, follow-up with insurance companies, billing, auditors and clinics/hospital departments, non-clinical appeal writing, accurate and timely account adjustments all while ensuring compliance with all federal, state, third-party billing regulations and contract agreements. Manages and distributes incoming mail in an accurate and timely manner; includes Epic documentation, logging incoming correspondence, uploading to document warehouse and routing mis-directed mail; processes outgoing certified mail.
Ambulatory Charge Capture Analyst West Virginia University MedicineAmbulatory Charge Capture AnalystMorgantown, WVHigh school diploma AND six (6) years of experience in business analysis OR bachelor's degree in finance, business management, information technology/computer science, healthcare administration, nursing or related field AND two (2) years of experience in business analysis or similar role.\n \nEXPERIENCE: \n \n1. \n \nThe Ambulatory Charge Capture Analyst serves as an embedded revenue cycle specialist within assigned clinical department(s), ensuring accurate and complete charge capture for all billable services, procedures, and supplies.
Phlebotomy Supervisor Charleston Area Medical Center Health System IncPhlebotomy SupervisorWVCollecting Specimens: venipuncture of pediatric and infants using butterflies and fingersticks, venipuncture of adults, urine and urine culture collections; semen analysis, and special blood collection; blood cultures and L.A.P., Slides, PKU Collections (heel sticks), various reference lab requirements, collect samples for CAMC ambulatory departments, collect samples for State Lab and Health Department, proper specimen requirements, and supplying doctors with phlebotomist when requested. Responsible for accurate test requesting and looking up lab results; responsible for knowing all computer menus, status of lab results, helping clients locate past results, helping locate patients past results for further studies, checking for special comments or directions on lab test, checking menu for special comments or directions on lab test and checking tech information.
NewInpatient Hospital Coding Specialist III West Virginia University MedicineInpatient Hospital Coding Specialist IIIMonroe County, WVReviews and accurately interprets medical record documentation from all hospital accounts in order to identify all diagnosis and procedures that affect the current inpatient stay or outpatient encounter and assigns the appropriate ICD-10-CM, ICD-10-PCS, CPT, or modifier codes for each diagnosis and procedure that is identified (inpatient and IRAD). Responsible for obtaining accurate and complete documentation in the medical record for accurate coding/MS-DRG assignment, severity of illness and risk of mortality for each medical record.
Patient Access Specialist Ensemble Health PartnersPatient Access SpecialistBerkeley Springs, West VirginiaPatient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate.
NewCollections Specialist Sedgwick Claims Management Services, Inc.Collections SpecialistWVPRIMARY PURPOSE OF THE ROLE: The Collections Specialist is responsible for managing a complex portfolio of accounts and leading collection strategies to ensure timely recovery of outstanding payments and minimize bad debt exposure. Five (5) years of related experience in accounts receivable, collections, or related financial operations including managing complex accounts, escalations and customer disputes, or equivalent combination of education and experience required.
Phlebotomy Supervisor -- Lab Central -- Memorial Hospital Charleston Area Medical Center Health System IncPhlebotomy Supervisor -- Lab Central -- Memorial HospitalCharleston, WVCollecting Specimens: venipuncture of pediatric and infants using butterflies and fingersticks, venipuncture of adults, urine and urine culture collections; semen analysis, and special blood collection; blood cultures and L.A.P., Slides, PKU Collections (heel sticks), various reference lab requirements, collect samples for CAMC ambulatory departments, collect samples for State Lab and Health Department, proper specimen requirements, and supplying doctors with phlebotomist when requested. Responsible for accurate test requesting and looking up lab results; responsible for knowing all computer menus, status of lab results, helping clients locate past results, helping locate patients past results for further studies, checking for special comments or directions on lab test, checking menu for special comments or directions on lab test and checking tech information.
Lab Assistant Charleston Area Medical Center Health System IncLab AssistantCharleston, WVUtilize computer programs [HIS, LIS, Co-Path, Henacare, BACT/ALERT, Microscan DMS for department, etc.] to generate logs and patient reports, order tests, generate labels, perform result entry functions, miscellaneous charge function, verify and correct patient demographics, track blood products, enter product availability notification and billing information. The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages.
NewHuman Resources Specialist - Human Resources WesBanco IncHuman Resources Specialist - Human ResourcesWheeling, WVPossess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. OTHER REQUIREMENTS: Banking is a highly regulated industry, and you will be expected to acquire and maintain a proficiency in the Bank''s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.
Patient Financial Resolution Advocate West Virginia University MedicinePatient Financial Resolution AdvocateWVCollects deposits/co-payments/deductibles/patient liability payments when applicable, provides the patient a receipt, and documents payment in the registration/billing systems. Communicates and interacts with clients, families, visitors, physicians, departmental, and hospital staff, and the public in general in a manner that demonstrates professionalism and concern for the individuals needs.
Certified Medical Assistant 1 -- CAMC Gynecology Oncology -- Cancer Center Building Charleston Area Medical Center Health System IncCertified Medical Assistant 1 -- CAMC Gynecology Oncology -- Cancer Center BuildingCharleston, WVPrepare and maintain accurate records for daily summary logs for charges, payments, balances due, statistical reports, billing claims, daily deposit transactions and equipment loan-outs. Provide assistance to the health care provider(s) rendering services to the patient, as directed by the provider or Registered Nurse if applicable as outlined in departmental policies and procedures.
Certified Medical Assistant 1 Charleston Area Medical Center Health System IncCertified Medical Assistant 1Charleston, WVPrepare and maintain accurate records for daily summary logs for charges, payments, balances due, statistical reports, billing claims, daily deposit transactions and equipment loan-outs. Provide assistance to the health care provider(s) rendering services to the patient, as directed by the provider or Registered Nurse if applicable as outlined in departmental policies and procedures.
Certified Medical Assistant 2 -- Pediatric Gastroenterology -- WCH-MSOB Charleston Area Medical Center Health System IncCertified Medical Assistant 2 -- Pediatric Gastroenterology -- WCH-MSOBCharleston, WVPrepare patients, exam rooms and equipment for examinations & procedures Assist provider during patient visit and assist with procedures such as laceration repair, wound dressings, sigmoidoscopies and other minor procedures, as necessary. Provide assistance to the health care provider(s) rendering services to the patient, as directed by the provider or Registered Nurse if applicable as outlined in departmental policies and procedures.
Medical Records Coder 1 Charleston Area Medical Center Health System IncMedical Records Coder 1Charleston, WVEffectively utilize the APCpro features of 3M with the 3M encoder and grouper software to identify appropriate assign modifiers, make appropriate changes to charges, notify departments to make changes, identify missing documentation, and prepare the account as a clean claim for billing to the third party payer. Participate in the Coding Hotline by responding to callers+ needs for coding advice, identify callers needs that must be referred to a higher level of coding skill, and overall act as a liaison between coding and other departments that need coding services.
Certified Medical Assistant 1 -- Non Invasive Vascular Lab -- Heart & Vascular Center Charleston Area Medical Center Health System IncCertified Medical Assistant 1 -- Non Invasive Vascular Lab -- Heart & Vascular CenterCharleston, WVPrepare and maintain accurate records for daily summary logs for charges, payments, balances due, statistical reports, billing claims, daily deposit transactions and equipment loan-outs. Provide assistance to the health care provider(s) rendering services to the patient, as directed by the provider or Registered Nurse if applicable as outlined in departmental policies and procedures.
Cash Management Specialist West Virginia University MedicineCash Management SpecialistClarksburg, WVAnalyzes and reconciles posting amounts from patient payment and other sources of payment (non-accounts receivable (AR) cash) to the patient accounting system and accounting department. Identifies any unidentified payment transactions that route to the clearing account, following facility processes to move non-patient money to correct general ledger account.
Pre-Certification Specialist Charleston Area Medical Center Health System IncPre-Certification SpecialistCharleston, WVThe employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Correspond with medicare and various insurance companies to facilitate obtaining pertinent data on compliance, authorizations, verifications, progress notes, medical necessity guidelines and precertification and pre-authorization requirements.
Pre-Certification Specialist -- Vascular Center of Excellence -- Heart & Vascular Center Charleston Area Medical Center Health System IncPre-Certification Specialist -- Vascular Center of Excellence -- Heart & Vascular CenterCharleston, WVThe employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Correspond with medicare and various insurance companies to facilitate obtaining pertinent data on compliance, authorizations, verifications, progress notes, medical necessity guidelines and precertification and pre-authorization requirements.
Certified Medical Assistant 2 Charleston Area Medical Center Health System IncCertified Medical Assistant 2Charleston, WVPrepare patients, exam rooms and equipment for examinations & procedures Assist provider during patient visit and assist with procedures such as laceration repair, wound dressings, sigmoidoscopies and other minor procedures, as necessary. Provide assistance to the health care provider(s) rendering services to the patient, as directed by the provider or Registered Nurse if applicable as outlined in departmental policies and procedures.