Key Responsibilities:* Lead and manage a team of CHB associates, including workload allocation, coaching, performance management, and development* Oversee end-to-end import customs brokerage operations, ensuring timely and compliant processing of shipments* Develop strong understanding of client import programs, including product classifications, regulatory requirements, and service expectations* Act as primary escalation point for complex operational or customer issues, ensuring timely resolution* Monitor and drive performance against KPIs, service levels, and operational targets, taking corrective actions as needed* Ensure accuracy in financial processes including billing, accruals, and accounts receivable follow-up* Collaborate with internal teams (compliance, IT, product, and operations) to optimize service delivery and address process gaps* Ensure full compliance with CBP regulations and all applicable federal and agency requirements. What We Are Looking For:Operational leadership & service delivery focus: we are looking for someone who can lead day-to-day customs operations with a strong focus on service quality, team performance, and consistent delivery against KPIs.* 3-6 years of experience in customs brokerage, logistics, or transportation, with 1-3 years in a leadership or supervisory role* Strong understanding of U.S. import regulations, customs compliance, and brokerage operations* Proven ability to lead, coach, and develop teams in a fast-paced operational environment* Strong analytical, organizational, and problem-solving skills with a focus on operational performance and quality* Effective communication and stakeholder management skills across multiple levels of the organization.