Franklin Square, NY30+ days ago
p>• Serves as the customer service liaison between the Company and the customer • Processes Custom and OGA (other government agency) entries for clearance of goods into the United States • Opens files, enters notes, information, and document requests in Cargowise and/or AS400 system • Classifies invoice based on HTS (Harmonized Tariff Schedule) • Sends information/document requests to companys employees, suppliers, service providers, and/or U.S. Government agencies as needed • Communicates with specified offices, departments, and teams on all issues affecting customs brokerage • Files document requests, correspondence, and documents in a file folder identified by the applicable shipping/reference number • Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc. • Converts and verifies shipment weight, volume, and foreign currency • Maintains communication with customers, carriers, and vendors • Coordinates pick-ups and invoice files • Assists customers with questions, complaints, requests, tracking, and tracing • Handles accounting processes accurately and in a timely manner • Coordinates shipments from airline, ocean piers, and CFS (container freight station) to customer/consignee destination • Reviews documentation or issues documents to meet government regulations and carrier regulations • Must have knowledge of buying/selling rates to ensure profitability • Ensure email and telephone calls are promptly and politely answered.