In this role, you will:** + Support the Division Support Manager in executing operational strategy and day-to-day activities across the division to ensure alignment with firm policies and business objectives + Partner with Market Support Managers to drive consistency, efficiency, and adherence to operational procedures, including oversight of reviews and approvals + Identify and resolve escalated issues, working with internal partners to ensure timely and effective client resolution + Engage and collaborate with stakeholders and business partners to support operational initiatives and align priorities across the division + Lead and develop team members by providing coaching, performance management, and guidance to Market Support Managers, Branch Support Managers, and Client Associates + Support talent processes including hiring, onboarding, training, engagement, and recognition to build a strong, high-performing team + Identify opportunities for process improvement and risk mitigation; recommend and implement enhancements to strengthen operational controls + Interpret and apply policies and procedures within scope of responsibility and make decisions related to resources, priorities, and operations + Manage allocation of people and financial resources to support Brokerage Support functions **Required Qualifications:** + 5+ years of Financial Services operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + 2+ years of leadership experience + US Only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7, 9/10 and 63 exams or 7, 9/10 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration **Desired Qualifications:** + 2+ years of brokerage operations experience + Leadership skills, including managing, coaching, and training + Experience working directly with Financial Advisors, Branch Management, and Branch Support + FINRA registration including Series 65 or Series 66 (or FINRA-recognized equivalents) + Strong problem-solving and analytical skills with high attention to detail and accuracy + Excellent verbal, written, and interpersonal communication skills + Effective organizational, prioritization, and multitasking skills + Experience meeting deadlines and working under pressure in a dynamic, complex environment + Experience leveraging Advisor Gateway, Smart Station applications or similar investment service request systems + Proficient in Microsoft Office, with advanced skills in Excel and PowerPoint for data analysis and presentation ? **Posting Locations:** + 520 Newport Center Drive - Newport Beach, California 92660 + 8601 N Scottsdale Rd - Scottsdale, Arizona 85253 + 999 3rd Ave - Seattle, Washington 98104 + 50 W San Fernando St - San Jose, California 95113 + 12531 High Bluff Dr - San Diego, California 92130 + 420 Montgomery St - San Francisco, California 94104 + Other locations within the Western Division may be considered **Pay Range** Reflected is the base pay range offered for this position.