Attends training classes with successful completion; Answers passenger questions politely and accurately, to include questions about service area, eligibility requirements, and fares; Ensures passengers' ride is comfortable and safe; Provides assistance to individuals as needed; Knows and abides by all federal transit requirements; Keeps current on the operation of all service routes; Safely operates transit vehicles to pick up and transport customers while adhering to transit vehicle route schedule and maintaining a pleasant and courteous manner completes familiarization with system and safety features; geography and roadways of an assigned route and of the entire service area; traffic rules, regulations and laws, and transfer points; Receives and transmits two-way radio messages involving accidents, incidents, emergencies, criminal activities, or other authorized Duke University business utilizing judgment and discretion to ensure customer and individual safety. Will work outside regular business hours as required by service demands; Writes reports and completes forms as required, may prepare detailed written reports concerning accidents incidents, breakdowns and mechanical defects, as required at the end of their shift.