Basic comfort with tools and terms like PostgreSQL, Grafana, Kibana, WMS, SAP, REST APIs and webhooks, AMR, goods-to-person, ASRS, SLA, bonus points if you actually read this whole list, RaaS, 3PL, Jira, e-commerce, and pointing an LLM at your own analysis. For each account you run scheduled system health reviews, track performance against the KPIs the customer is contractually measured on, identify improvements worth making, route issues to the right team and keep them visible until they close, and lead the conversation when performance falls short of what was committed.