As a Loan Support Analyst Senior, you will review loan documentation to determine if the reserve request submitted meets the criteria of loan agreement for disbursement, communicate with borrowers the required documents to get the reserve processed, answer borrower's questions, and handle difficult conversations. Consulting, Customer Interaction, Decision Making and Critical Thinking, Effective Communications, Financial Analysis, Managing Multiple Priorities, Negotiating, Operational Functions, Products and Services, Relationship Management Work Experience .