Support production systems; proactively work to analyze and resolve production problems in a timely manner; resolve end user service requests; lead production support processes including identification of issue severity, root cause, and path to resolution. A successful incumbent is expected to (i) collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; (ii) design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on PTC WindChill, Creo, and related applications.