The Business Development Account Director will gain a firm comprehension of the customer''s requirements, long term objectives, hot buttons, and effectively communicates those goals to the internal Lumen groups, to better meet the eventual SOW's (including product enhancements, pricing initiatives, and partnerships). They are actively involved in executing responses to complex and challenging problems, Essential Duties: Actively participate in industry associations, facilitates agency/industry meetings for awareness of best practice solutions, and demonstrates value to Lumen through increased awareness, bid opportunities, and win effectiveness.