Supporting end-to-end implementation of Qualtrics Patient Experience solutions for health systems, including survey configuration, deployment, testing, and post-launch stabilization + Building and configuring surveys, workflows, alerts, dashboards, user roles, permissions, and governance features within the Qualtrics platform + Supporting integrations between Qualtrics and healthcare platforms such as Epic, Cerner, and other systems, including application programming interface-based data flows and survey triggering + Translating business and clinical requirements into patient experience solutions and collaborating with Information Technology, clinical, operational, and analytics stakeholders throughout delivery + Troubleshooting platform configuration and technical issues across build, testing, go-live, and optimization activities A successful candidate would possess these skills: + Ability to work independently and collaborate as part of a team + Effective written and verbal communication skills + Meticulous attention to detail and quality of work product + Ability to build and sustain professional relationships + Ability to lead projects or workstreams + Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment + Strong interpersonal skills and professional demeanor + Ability to meet deadlines + Ability to provide clear guidance to others The team Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. Preferred: + Qualtrics XM Patient Experience Certification + Experience supporting CAHPS or Hospital Consumer Assessment of Healthcare Providers and Systems programs + Experience with application programming interface integrations, single sign-on, Open Authorization, or extract, transform, load data workflows + Experience with Qualtrics XM Directory, iQ, or Healthcare modules + Experience applying Health Insurance Portability and Accountability Act requirements in healthcare data environments + Experience supporting testing, go-live, or post-deployment optimization activities The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.