Evening Operations Manager Price ChopperEvening Operations ManagerSidney, NY$23.75–$35.25 / hourAddress and resolve customer concerns, teammate issues, and operational disruptions in a timely, professional manner. Collaborate with Team Leaders and evening teammates to maintain store appearance and product availability.
NewHousekeeping Operations Manager Compass Group North AmericaHousekeeping Operations ManagerOneonta, NY$62,353–$65,000 / yearCrothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.
Accounting Operations Manager NBT Bancorp IncAccounting Operations ManagerNY$117,746–$156,995 / yearTasks Performed: 25% -Direct and manager an accounting team or teams by ensuring accurate and timely monthly, quarterly and annual closing activities and/or operational activities. At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success.
Branch Operations Supervisor - Commercial Insurance Insurance Office of AmericaBranch Operations Supervisor - Commercial InsuranceOneonta, NYRemote$60,000–$80,000 / yearFull timeAbout the Role: Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.
Auto Operations Supervisor (Hybrid) NYCM InsuranceAuto Operations Supervisor (Hybrid)Edmeston, New YorkAnalyze findings and collaborate and develop mitigation plans with other divisions to address compliance concerns arising from quality assurance, early fraud warning, and customer experience reviews. They are responsible for the oversight of the quality assurance, EFW, special projects and the claim experience program to prevent compliance issues with regulation and organizational strategy.
Operations - Analyst, Workforce Mgmt II Ampcus IncorporatedOperations - Analyst, Workforce Mgmt IIMaryland, MDRemote$33–$38 / hourResponsible for performing analysis of historical business data, including past call and transaction volume, projected business trends and events, and other possible drivers of workforce volume to determine future workload trends and plan staffing levels as appropriate for the Customer Service Center. Experience with contact center technologies and Workforce Management platforms, including Genesys Cloud, NICE IEX/CXone, or similar systems.
Sr. Human Resources Business Partner (Remote: Within 1-2 Hours of New Berlin, NY) Preferred Mutual Insurance CompanySr. Human Resources Business Partner (Remote: Within 1-2 Hours of New Berlin, NY)NYRemote$92,500–$135,000 / yearPlease note, employment offered to residents in the following states only: Connecticut, Delaware, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Service Line Business Partner NY United Health ServicesService Line Business PartnerNorwich, New YorkUnited Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
NewBranch Manager Curtis Lumber Co Inc.Branch ManagerNew Berlin, New York$70,000–$80,000 / yearResponsible for profitably managing all retail lumber sales, operations, and personnel to ensure positive-growth and to carry out long- and short-term corporate goals. To profitably manage all retail lumber and building material sales, operations, and staff to ensure growth and to carry out short- and long-term goals.
Channel Sales Manager, Cloudhealth Arrow Electronics IncChannel Sales Manager, CloudhealthMaryland, MDRemote$166,700–$210,104.22 / hourTrack and analyze sales performance, pipeline health, and key performance indicators, taking corrective action when needed Ensure all clients' details and related pipeline and sales cycle related information is timely and properly documented and managed in CRM (Salesforce) Ensure proper sales quotas distribution and compensation plan communication to your direct reports Create and foster a collaborative working environment to enable creativity and success within your team, with your peers and your direct manager What We Are Looking For Proven Enterprise software / SaaS / Cloud channel sales leader with a track record of successful quota attainment and revenue growth Ideally, solid experience in FinOps, Software asset Management, Software lifecycle management Experience selling or leading teams focused on AWS, Azure and Google Cloud with strong understanding of their partner ecosystem A "hands on deals" leadership mindset rather than management only - someone who leads by example, inspires others, and elevates the team Requires familiarity with Salesforce.com and the ability to work effectively within the platform Skilled in recruiting, training, and developing sales talent, able to coach on methodology, process, and deal execution Strong communicator who can use analogies, stories, and relatable examples to inspire confidence and connection Outgoing, confident, and a positive culture driver who contributes to a fun, high-performance environment Self-aware, coachable, and open to feedback with a growth mindset Solid industry acumen with the ability to engage credibly with technical buyers Skilled at building and leveraging a professional network to create opportunities and partnerships Comfortable working in a fast-moving transformative environment with a bias toward action and accountability Work Arrangement Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. What You'll Be Doing Develop and execute effective sales strategies to drive revenue growth and meet or exceed targets Recruit, onboard, and mentor a high-performing sales team while fostering a collaborative, supportive, and winning culture Inspire and motivate your direct reports through coaching, hands on support, and ongoing feedback Actively participate in opportunity management, leveraging effective MEDDPICC sales methodology, and helping representatives navigate complex opportunities Build and maintain strong relationships with prospects and active partners Collaborate cross-functionally with marketing, customer success, product, presales engineering, technical account management, and operations to improve sales efficiency and accelerate growth Continuously refine the sales process to increase effectiveness, shorten cycles, and support scalable growth Stay informed on industry trends, FinOps best practices, and emerging technologies to guide team development.
Store Manager Unassigned Walgreen CoStore Manager UnassignedNY$24.04–$43.27 / hourDemonstrates the ability to supervise merchandising tasks, including sets, resets, and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. Shadows Store Manager, gains experience, performs and demonstrates proficiency supervising the operation of the store and team members, including gaining exposure to opening/closing/changing shifts, and delegating tasks to team members.
Sales Manager The Michaels Companies IncSales ManagerOneonta, NY$17–$22.70 / hourThe Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Management & Sales Training Program Sherwin-Williams CoManagement & Sales Training ProgramNYThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. You will grow the company's market share by selling to large, commercial users such as painting contractors, purchasing agents, manufacturers, and other commercial users who need large volumes of our high-quality products.
Assistant Store Manager - Store 705290 Sherwin-Williams CoAssistant Store Manager - Store 705290Oneonta, NYThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Part Sales Manager - Full Time AutoZone IncPart Sales Manager - Full TimeNYAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
Part Sales Manager - Part Time AutoZone IncPart Sales Manager - Part TimeOneonta, NYAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
Account Manager - State Farm Agent Team Member John Cook - State Farm AgentAccount Manager - State Farm Agent Team MemberOneonta, NYPrior to opening the agency, I spent several years as an Area Manager with Enterprise Rent-A-Car, where I developed a passion for leadership, team development, and performance-driven environments. As Account Manager - State Farm Agent Team Member for John Cook - State Farm Agent, you are vital to our daily business operations and customers’ success.
Part Sales Manager – Part Time AutoZone, Inc.Part Sales Manager – Part TimeOneonta, NYAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. An applicant’s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information.
Production Manager 3rd Shift Alvogen dba Norwich PharmaceuticalsProduction Manager 3rd ShiftNORWICH, NYQUALIFICATIONS* Minimum 5 years experience in a manufacturing/packaging environment with 3 years of production leadership experience.* BS in a technical discipline or equivalent education/technical work experience.* Demonstrated leadership experience, including successful track record of completing deliverables on schedule and on budget.* * Partner with Safety to investigate safety incidents to determine root cause and work with support organizations (Engineering, FM, and Maintenance) to implement solutions and CAPAs to eliminate future incidents.
Employment Services Manager Achieve (NY)Employment Services ManagerNY$20.50–$25.50 / hourEmployment and prevocational services are delivered in accordance with person-centered planning approaches and adherence with Medicaid, HCBS Waiver, ACCES-VR, and other funding regulations/requirements. Responsible for the direct supervision of assigned department staff that includes recruitment, training, evaluation and termination of staff in accordance with agency personnel policies and practices.
Bilingual Retail Paint Sales Associate Sherwin-Williams CoBilingual Retail Paint Sales AssociateOneonta, NYThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Manufacturing Manager STIIIZYManufacturing ManagerSidney, NY$85,000–$90,000Primarily engaged in a managerial capacity, the worker is integral to enterprise management, overseeing employee training, determining changes in employee status, assigning job duties, drafting management policies, addressing disciplinary issues, and ensuring strict compliance with all applicable laws and regulations. Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and best-selling brand overall in the California market!
HR Manager Saputo IncHR ManagerNY$89,695–$115,000 / yearThe Human Resources Manager is a strategic business partner, who will drive and lead HR initiatives to increase organizational effectiveness, mitigate risk, build talent capabilities, win the hearts and minds of our Delhi, NY team. Minimum of 5 years HR Generalist experience in labor relations, employee relations, hourly, nonexempt and exempt recruiting, consulting, leadership development, talent development, and/or compensation/benefit administration.
Medical Sales Representative - Post Acute Care MedlineMedical Sales Representative - Post Acute CareStamford, New YorkCalling on the post-acute care market including long-term care facilities, home health and hospice agencies and medical equipment providers; Selling clinical and operational solutions to all levels of decision makers including owners, senior clinical officers and purchasing managers; Selling products that include incontinence, skin care, DME, advance wound care and gloves; Developing a strong knowledge base about Medline’s very large product catalog and numerous value added programs and services; Developing meaningful relationships with new customers and deepening relationships with existing ones; Cold calling and prospecting to develop new business opportunities; Presenting new products and initiatives; educating customers on current industry trends and regulations; Preparing bids and negotiating contracts. Complex sales strategy/approach to sell solutions across multiple levels; Background in commissioned, tangible product sales; Track record of demonstrable sales growth and quota attainment; Ability to present multiple product lines; Excellent communication and organizational skills; Stable work history; Computer proficiency especially in MS Excel, Word, and Outlook.
HR Clerk StaffworksHR ClerkDelhi, NYThis is a great opportunity for someone who enjoys working in a fast-paced office environment, interacting with people, and supporting daily business operations. The ideal candidate is professional, detail-oriented, and able to multitask while maintaining confidentiality and excellent customer service.
Unassigned Store Manager Tractor Supply CoUnassigned Store ManagerOneonta, NY$26.10–$39.10 / hourAs a Manager Trainee, you will be observing and learning the following duties and skills required for a Store Manager role: Recruiting, hiring, developing, evaluating, disciplining, and retaining efficient team members. PAPERWORK: Train on daily, weekly, and monthly processing of required paperwork including but not limited to invoices, schedules, product orders and returns, and POs reports.
Account Representative - State Farm Agent Team Member John Cook - State Farm AgentAccount Representative - State Farm Agent Team MemberOneonta, NYROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for John Cook - State Farm Agent, you are vital to our daily business operations and customers’ success. Prior to opening the agency, I spent several years as an Area Manager with Enterprise Rent-A-Car, where I developed a passion for leadership, team development, and performance-driven environments.
Convenience Store Assistant Manager Mirabito HoldingsConvenience Store Assistant ManagerMorris, New YorkWith over 100 convenience stores throughout Central NY and Northeastern PA, Mirabito is a convenient stop for customers and one of the largest convenience store chains in Central New York. Develop and maintain fully staffed stores with fully trained management team members and sales associates.
Full-Time Store Manager Trainee ALDIFull-Time Store Manager TraineeOneonta, New YorkPlans and conducts meetings such as store team meetings, monthly management team meetings, training sessions, and other company-related events or meetings. • Leads, develops, and supervises the team to develop sales, engage our teams, satisfy our customers and achieve consistent high performance.
Store Manager GILLEES AUTO TRUCK & MARINE INCStore ManagerCooperstown, NY$62,400–$70,000 / yearCooperstown is a historic small town in central New York, home to the Baseball Hall of Fame, with a lower cost of living than most metro areas. NAPA has been a trusted name in auto parts for over 100 years with more than 6,000 U.S. locations—offering the stability, training, and brand recognition to support your career, not just a job.
Store Manager Tractor Supply CoStore ManagerNYAs a Manager Trainee, you will be observing and learning the following duties and skills required for a Store Manager role: • Recruiting, hiring, developing, evaluating, disciplining, and retaining efficient team members. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members.
Engineering Manager - High Speed Connectors Amphenol Communications SolutionsEngineering Manager - High Speed ConnectorsAmphenol, NYAmphenol High Speed Products Group is the market leader for high-speed, high-bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). This is a highly visible leadership role where you will guide a global engineering organization, partner closely with customers and sales, and take full ownership of innovative products from concept through production.
NewPart Time Sales Lead - Temp. Five BelowPart Time Sales Lead - Temp.Oneonta, New YorkAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
Emergency Department Patient Access Registrar UnitedHealth Group IncEmergency Department Patient Access RegistrarOneonta, NYResponsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge inquiries related to routine and sensitive topics always in a compassionate and respectful manner. Clinical ›Corporate and business operations ›Customer and support services ›Early careers›Sales and account management ›Technology and data›Physicians›Advanced practice clinicians›Pharmacy›Behavioral health›Nursing›Medical coding›Clinical support›U.S.
Account Associate - State Farm Agent Team Member John Cook - State Farm AgentAccount Associate - State Farm Agent Team MemberOneonta, NYROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for John Cook - State Farm Agent, you are vital to our daily business operations and customers’ success. Prior to opening the agency, I spent several years as an Area Manager with Enterprise Rent-A-Car, where I developed a passion for leadership, team development, and performance-driven environments.
Store Manager RoggenartStore ManagerMaryland, Maryland$45,000–$55,000 / yearRoggenart is a European-inspired bakery café specializing in artisan breads, handcrafted pastries, gourmet sandwiches, and specialty coffee, all made fresh daily. 2+ years of management or supervisory experience in a café or restaurant, with strong leadership skills.
NewAssistant Manager - Merchandising Five BelowAssistant Manager - MerchandisingOneonta, New YorkAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates.
Practice Manager III Bassett Healthcare NetworkPractice Manager IIICooperstown, NYLeads the accreditation and certification processes for the Department for MBSAQIP, UHMS, DOH, JC and other regulatory bodies, developing action plans, work plans, performing gap assessments and identifying solutions in partnership with the clinical and administrative leaders, staff and clinicians. Establishes timely and effective communications with staff to keep them aware of important corporate, divisional and departmental information and to receive information and insights from them across all practice locations in an effort to engage staff and support a sense of "belonging" in the network and with the organization.
Practice Manager III - CTC service Line, Hamilton Primary Care and Specialty clinic, Hamilton Dental Bassett Medical CenterPractice Manager III - CTC service Line, Hamilton Primary Care and Specialty clinic, Hamilton DentalCooperstown, New YorkFull timeLeads the accreditation and certification processes for the Department for MBSAQIP, UHMS, DOH, JC and other regulatory bodies, developing action plans, work plans, performing gap assessments and identifying solutions in partnership with the clinical and administrative leaders, staff and clinicians. Establishes timely and effective communications with staff to keep them aware of important corporate, divisional and departmental information and to receive information and insights from them across all practice locations in an effort to engage staff and support a sense of “belonging” in the network and with the organization.
Multi Unit ManagerDistrict Manager Dunkin'Multi Unit ManagerDistrict ManagerOneonta, NY$62,000A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. • Deliver training to restaurant managers on a variety of topics including marketing windows.
Full-Time Store Manager Trainee Aldi IncFull-Time Store Manager TraineeOneonta, NYPlans and conducts meetings such as store team meetings, monthly management team meetings, training sessions, and other company-related events or meetings. Leads, develops, and supervises the team to develop sales, engage our teams, satisfy our customers and achieve consistent high performance.
Management Trainee Enterprise Holdings IncManagement TraineeOneonta, NYLouis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Medical Office Assistant II Bassett Healthcare NetworkMedical Office Assistant IIOneonta, NYTakes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses. Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record.
Medical Office Assistant II - Outpatient Psychiatry Bassett Healthcare NetworkMedical Office Assistant II - Outpatient PsychiatryCooperstown, NYTakes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses. Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record.
Ambulatory Office Assistant II - Oncology Bassett Healthcare NetworkAmbulatory Office Assistant II - OncologyOneonta, NYMaintains job specific knowledge and proficiency (point of care testing, phlebotomy, & departmental competencies or checklists) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. Takes clear, complete and accurate phone messages,(and follows up on these messages to make sure the patients needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses.
NewMedical Office Assistant II - Float Pool - Region 3 Bassett Healthcare NetworkMedical Office Assistant II - Float Pool - Region 3Norwich, New YorkFull timeThe Bassett Medical Group is comprised of full-time physicians and advanced practice clinicians who provide primary and specialty care at the Bassett Clinic, Bassett Medical Center in Cooperstown, and over two dozen community-based primary care centers across eight counties. Department Overview (Text Only): The Medical Office Assistant (MOA) – Ambulatory Care, Float Pool position supports Bassett Medical Group (BMG) by providing clinical coverage across a network of outpatient clinics.
Medical Office Assistant II - Outpatient Psychiatry Bassett Medical CenterMedical Office Assistant II - Outpatient PsychiatryCooperstown, New YorkFull timeTakes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses. Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record.
Medical Office Assistant II Bassett Medical CenterMedical Office Assistant IIOneonta, New YorkFull timeTakes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses. Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record.
NewMedical Office Assistant II - Float Pool - Region 3 Bassett Medical CenterMedical Office Assistant II - Float Pool - Region 3Norwich, New YorkFull timeThe Bassett Medical Group is comprised of full-time physicians and advanced practice clinicians who provide primary and specialty care at the Bassett Clinic, Bassett Medical Center in Cooperstown, and over two dozen community-based primary care centers across eight counties. Department Overview (Text Only): The Medical Office Assistant (MOA) – Ambulatory Care, Float Pool position supports Bassett Medical Group (BMG) by providing clinical coverage across a network of outpatient clinics.
Ambulatory Office Assistant II - Oncology - Lab Experience Required - Per Diem Bassett Medical CenterAmbulatory Office Assistant II - Oncology - Lab Experience Required - Per DiemOneonta, New YorkPer diemMaintains job specific knowledge and proficiency (point of care testing, phlebotomy, & departmental competencies or checklists) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record. Takes clear, complete and accurate phone messages,(and follows up on these messages to make sure the patients needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses.