Position Responsibilities : Manages Engineers and Technical personnel in the 24x7 Operations Center that troubleshoot Systems (Avionics, Electrical, Mechanical, and/or Propulsion) issues, evaluate Structural (Fuselage, Wing, Empennage) issues, analyze and monitor fleet data, provides guidance, and develops inspection and repairs for Operators and Airlines to resolve in-service issues and recover Airplane On Ground (AOG) events. Requires any combination of B737, B747, B767, B777, and/or McDonnell Douglas Heritage Airplane knowledge, and proficiency with Boeing maintenance documents: MyBoeingFleet, Fault Isolation Manual (FIM), Airplane Maintenance Manual (AMM), Illustrated Parts Data (IPD), Fleet Team Digest (FTD), Service Bulletins (SB), Service Letters (SL), Maintenance Tips (MT), System Schematics.