Requires the ability to write and speak effectively with fellow employees, City officials, regulatory agencies, and the general public; read in English; apply common sense understanding to the work process, procedures, programs and services; and to provide and follow verbal and written instructions; requires the ability to work as a member of a team in order to accomplish tasks; the ability to establish and maintain effective working relationships with citizens/customers; superiors, subordinates, other City employees, contractors, and vendors; the ability to provide leadership in the implementation of the principles of work teams and process improvement; the ability to investigate complaints and identify appropriate corrective action concerning water quality, and the ability to relate to minorities, women, and other protected classes in the community at all socioeconomic levels. Job Knowledge: Thorough knowledge of the principles and practices and methods used in wastewater and sludge/biosolids treatment processes and process control; thorough knowledge of Federal, State and local laws and regulations concerning wastewater treatment; thorough knowledge of procedures of sampling and sample testing; thorough knowledge of automated process control systems and related software; thorough knowledge of operation and maintenance of plant equipment; considerable knowledge of occupational hazards and safety precautions; considerable knowledge of chemical and biological practices and characteristics, materials, equipment and control systems used in the operation of a wastewater treatment plant.