This includes conversion events, goals, and e-commerce tracking - Work with development contractors to deploy and update the Masterworks CDN-hosted telemetry stack as platforms evolve and clients change donation platforms, website stacks, or tracking requirements - Manage Piwik PRO tag configurations: tags, triggers, variables, and container publishes - Keep client tagging synchronized when clients change websites, donation platforms, or ad account configurations Monitoring & QA - Review daily and weekly telemetry monitoring alerts, identify gaps in results data collection, and triage issues by severity - Debug conversion event failures, identifying issues between changing client technologies and our tracking interface - Verify new tag deployments using live page inspection, browser developer tools, and Piwik reporting APIs - Continue to build out AI/automated methods for monitoring client sites/configurations Telemetry Helpdesk - Serve as primary responder to telemetry tickets from Client Service, Project Management, Digital Media, Operations, and Gloo capital partner teams - Answer questions about Epiphany dashboard results, explain tracking behavior, and translate technical findings for non-technical teammates - Run live tests against client donation systems using credit card, managing costs while verifying real world conversion events are being captured correctly - Escalate and coordinate with the telemetry development contractor when issues require code-level resolution . Consent Management/Governance - Responsible for ensuring Gloo capital partners have the technical means to request and capture consent settings from web site visitors - Ensure tracking for capital partner sites (and some client sites) conforms to Gloo corporate requirements to avoid legal liability for data collection practices URL Parameter & Source Code Operations - Maintain client URL parameter sheets (channel/subchannel/UTM schema enforcement) and support the Operations team with link testing workflows - Investigate and resolve source code ingestion issues, tracing the path from ad click donation form CRM, and coordinating with Technology team when data doesn't arrive as expected .