Work experience as a business analyst, systems analyst, process analyst, data analyst, or in a related fieldFamiliarity with business process improvement, including mapping current-state processes, identifying inefficiencies, and following through on changes; Lean Six Sigma Green Belt or above certification is a plusExperience implementing or rolling out an AI-enabled tool in a work setting, including configuration, testing, staff training, and monitoring accuracy over time preferredPractical fluency with AI tools in day-to-day work, such as drafting, summarizing, analyzing data, or automating repetitive tasksSound judgment about where AI is and is not appropriate, particularly with sensitive or confidential informationSkilled at training others one-on-one and in groups, translating technical concepts into plain language for staff at any proficiency level, and producing documentation people can follow on their ownExperience gathering requirements and documenting processes, procedures, or workflowsHighly proficient in Microsoft 365 (Excel, Outlook, Teams, etc.)Experience building reports and visualizations; Power BI experience preferredExperience with data analytic or automation tools such as Python, R, or Power Automate is a plusFamiliarity with Salesforce is a plusSkilled in analyzing data, identifying trends, and presenting insights clearlyCuriosity and persistence in understanding how work actually gets done, including asking good questions of staff at every level of the organizationStrong attention to detail and accuracyExcellent organizational, multitasking, and problem-solving skillsClear and concise written and verbal communication, with the ability to build working relationships across departmentsWillingness to pursue continued education or certifications relevant to the rolePositive attitude and ability to work both independently and collaborativelyPatience, professionalism, and compassion when working with diverse populationsDemonstrates integrity and a commitment to excellenceAbility to manage multiple projects in a fast-paced environmentMust have a valid driver's licenseMust submit to and pass a criminal background check and drug screenWork Environment & Physical DemandsAbility to move about all phases of Community First! As part of the Innovations department, this position partners with the Systems and Knowledge Manager to document and redesign processes, implement and support organizational systems including AI-enabled tools, and capture institutional knowledge in a central, accessible source of truth.