Indotronix International CorporationCall Center Specialist Indotronix International CorporationCall Center SpecialistTowson, MD$24–$26 / hourJoin us to work on a team of critically-thinking, detailed-oriented people who support our clients and their employees with their retirement savings plans' operation. NWPS strives to provide an extraordinary work environment that supports the happiness and well-being of our staff, clients, and company.
VituityNewPhysician - Emergency Medicine - Greater Baltimore Medical Center VituityPhysician - Emergency Medicine - Greater Baltimore Medical CenterTowson, MDThe area is home to landmarks like the Hampton National Historic Site, a stunning preserved estate, and Towson University, which brings a youthful energy and cultural events to the community. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities.
OneMain FinancialNewLead Software Engineer OneMain FinancialLead Software EngineerBaltimore, MD$96,000–$115,200 / yearThe ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, and a strong hands-on working knowledge of NiceCX systems. Data modeling experience to design, develop, and maintain GraphQL APIs and Data Solutions using RDBMS like Aurora, Postgres, and in-memory data stores like Amazon Memory DB and Redis, ensuring optimal performance, data integrity, availability and scalability.
Music & ArtsPT Senior Sales Associate Store 7280 Music & ArtsPT Senior Sales Associate Store 7280West Chester, PABased in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 200+ retail stores, 120+ educational representatives, and 300+ affiliate locations. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States.
Municipal Employees Credit Union of Baltimore, Inc.Call Center Sales Representative Municipal Employees Credit Union of Baltimore, Inc.Call Center Sales RepresentativeBaltimore, MDOffers the following Loan Protection products to every qualified member: Credit Life & Disability, Guaranteed Asset Protection (GAP), Extended Warranty Protection (EWP) and TruStage Auto Insurance. • The Call Center Sales Representative’s success is measured by the individual’s ability to achieve key phone performance metrics including schedule adherence, call monitors and member survey results.
The Panther GroupEntry Level Customer Service Representative (Call Center) The Panther GroupEntry Level Customer Service Representative (Call Center)Middle River, MDThe Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the programs procedures regarding payment options, information changes, and violations enforcement. Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
Company ConfidentialNewCustomer Service Representative Company ConfidentialCustomer Service RepresentativeBaltimore, MD$20.50–$21.50 / hourTemporaryContractorProficiency in Microsoft Office (Excel, Word, Outlook, Teams); experience with ERP and EDI systems preferred. -Prior customer service, logistics, or operations experience preferred, especially in a fast-paced environment.
Mariner FinanceNewCall Center Sales Representative Mariner FinanceCall Center Sales RepresentativeNottingham, Maryland$18–$23 / hourProvide a full range of virtual services via our online platform/system to individual customers focused on personal financial lending, collections, and sales, through respectful, compassionate, and efficient customer service. Provides exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
Municipal Employees Credit Union of Baltimore, Inc.NewAccount Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2) Municipal Employees Credit Union of Baltimore, Inc.Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)Baltimore, MD$20–$21.59 / hourAt MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.
Municipal Employees Credit Union of Baltimore, Inc.Account Service Representative (Call Center) - Outbound Part-Time Municipal Employees Credit Union of Baltimore, Inc.Account Service Representative (Call Center) - Outbound Part-TimeBaltimore, MD$16–$19.61 / hourWe seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
MTM LLCDirector of Call Center Operations MTM LLCDirector of Call Center OperationsNewark, DE$75,000–$225,000Leadership & Team Management: Manage, lead, and motivate a team of call center agents focused on generating high-quality leads and driving new business for the company. Reporting & Analytics: Regularly analyze and report on call center performance, lead quality, and revenue generation, providing insights to senior leadership on performance trends and improvement opportunities.
CALL FOR ALL CALL CENTER GROUP LLCInside Sales/Call Center CALL FOR ALL CALL CENTER GROUP LLCInside Sales/Call CenterDowntown Baltimore, MD$36,500–$65,000You must be comfortable making outbound calls and receiving inbound calls daily of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales. Inside Sales Representative responsibilities are: Finding new sales opportunities through telephonic sales techniques.
Mercy Medical CenterCall Center Operator - Healthcare Mercy Medical CenterCall Center Operator - HealthcareBaltimore, MarylandMercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Responsibilities: The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience.
Professional Moving & StorageNewCall Center Associate Professional Moving & StorageCall Center AssociateBaltimore, MDYou will be responsible for helping customers by providing product and service information and resolving technical issues. Develop and maintain a knowledge base of the evolving products and services .
Ingka ExternalNewIKEA Call Center Resolutions Specialist I Ingka ExternalIKEA Call Center Resolutions Specialist IBaltimore, MD$57,914–$83,107.50 / yearCollaborate with multiple stakeholders across Ingka connected to the area of expertise to be able to update Resolutions Generalists on range changes, processes, and ways of working; as well as to secure that RCMP perspectives continuously influence relevant processes and are represented in all relevant forums. • Share knowledge, news and ways of working connected to the area of expertise, to enable Resolutions Generalists to always have a customer mindset and secure a great remote customer experience, thus building trust in the IKEA brand.
Mercy Medical CenterIMAGING CALL CENTER SCHEDULER (WFH) Mercy Medical CenterIMAGING CALL CENTER SCHEDULER (WFH)Baltimore, MarylandMercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Responsibilities: The Scheduling Specialist II is responsible for warm accurate scheduling and financially related data collection prior to a patient arriving at the facility.
ITCON ServicesContact Center Customer Service Representative ITCON ServicesContact Center Customer Service RepresentativeBaltimore, MDIdentify, understand, and resolve customer inquiries efficiently and accurately using appropriate tools and resources (e.g., CRM and Knowledge Management systems). The ideal candidate will have strong communication skills, be comfortable navigating multiple systems, and demonstrate empathy and professionalism in every customer interaction.
eTeam Inc.SGS-Service Center Representative eTeam Inc.SGS-Service Center RepresentativeBethesda - Remote, MDRemote$17–$18 / hourThe Service Center Representative expedites the claims process and provides detailed claim notes on all calls; as well as resolves issues and directs calls to an appropriate escalation path as needed. Job Description Essential Functions Duties and Responsibilities Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims process and servicing processes.
Blood Bank of DelmarvaContact Center Supervisor Blood Bank of DelmarvaContact Center SupervisorNewark, DelawareOverview: Founded in 1954, Blood Bank of Delmarva (BBD) has served the Delmarva Peninsula for 70 years, delivering nearly 90,000 lifesaving blood products annually to 40+ hospitals, EMS and healthcare partners. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases.
University of Maryland Baltimore Washington Medical CenterOn-call Staffing Coordinator University of Maryland Baltimore Washington Medical CenterOn-call Staffing CoordinatorLinthicum Heights, MD$21.50–$26 / hourPartnering with the University of Maryland School of Medicine, University of Maryland School of Nursing, and University of Maryland, Baltimore, who educate the states future healthcare professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban, and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the Systems anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties.
MedStar HealthSurgical Technl OR Perm Call MedStar HealthSurgical Technl OR Perm CallBaltimore, Maryland$29.73–$53.49 / hourCPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and. Responsible for the scrub duties in simple to complex surgical interventions including assessment of instruments equipment and supply needs of each case assigned.
Fulton BankFinancial Center Relationship Specialist Fulton BankFinancial Center Relationship SpecialistElkton, Maryland$22.16–$36.92 / hourThis involves engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby. Overview: As a Financial Center Relationship Specialist, incumbents will serve as versatile banking professionals, responsible for delivering a wide range of banking services to both individual customers and small business clients.
HERTRICH Family of Automobile DealershipsDriver / Transporter / On-Call - P. T. - Elkton CDJR HERTRICH Family of Automobile DealershipsDriver / Transporter / On-Call - P. T. - Elkton CDJRElkton, MDThe Hertrich Family of Dealerships is hiring reliable On-Call Drivers / Transporters to support our growing dealership network. Address: 1147 East Pulaski Hwy., Elkton, MD 21921 / Contact 302-648-JOBS (5627) with any questions.
Live! Casino and Hotel MarylandNewSportsbook Writer (On-Call) - Maryland Live! Casino and Hotel MarylandSportsbook Writer (On-Call) - MarylandHanover, MarylandMaryland Live! has partnered with FanDuel to bring premier sports wagering to our state‑of‑the‑art Sports & Social® venue—a one‑of‑a‑kind sports bar, restaurant, and gaming environment. The Sportsbook Writer plays a vital role in delivering a smooth, accurate, and exciting wagering experience for every guest who visits the Live!
Wsfs FinancialContact Center Performance Manager Wsfs FinancialContact Center Performance ManagerNewark, Delaware$77,390–$127,139.75Partner with Workforce Management (WFM), Quality Assurance (QA), Learning & Development (L&D), and Operations to analyze performance drivers such as Average Handle Time (AHT), After Call Work (ACW), repeat calls, transfers, escalations, and support line usage. This role leads the performance management framework, coaching culture, and operational discipline across agents and leaders, with a strong emphasis on service quality, efficiency, and continuous improvement.
MASTER ST VINCENT DE PAUL OF BALTIMNewProgram Assistant - On Call MASTER ST VINCENT DE PAUL OF BALTIMProgram Assistant - On CallBaltimore, MDResponsible for maintaining cleanliness and good upkeep of Hannah More Family Shelter, Sarah's Hope Family Shelter, and Interim House, to include basic maintenance of floors, and general improvements and "handyman" tasks as needed. Sensitivity to the needs and concerns of persons who are materially poor and/or homeless, and the ability to be comfortable working with persons of all socioeconomic, religious, and ethnic backgrounds in a non-judgmental manner.
Johns Hopkins HospitalNewBilingual HR Support Center Coordinator Johns Hopkins HospitalBilingual HR Support Center CoordinatorBaltimore, MD$24.32–$40.16 / hourResponsible for a wide range of human resource support and consulting services, which cover the following: Talent Acquisition, Compensation, Benefits, Retirement, HRIPC, Employee Relations, SAP Master Data Information, and Payroll Shared Services. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
eTeam Inc.Security Operations Center Operator eTeam Inc.Security Operations Center OperatorKennett Square, PA$29–$29 / hourPerforms core functions of the Security Operations Center (SOC); monitor and remediate intrusion alarms, dispatch law enforcement /first responders to security incidents, answer and prioritize incoming emergency and routine security event calls, log personnel into substations, log and manage status of site intrusion systems. Core Technical: Demonstrated proficiency on the following systems: CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Microsoft Office Suite, and any other systems used by CSOC at the time of application.
Medical Transportation ManagementADA Certification Contact Center Manager Medical Transportation ManagementADA Certification Contact Center ManagerBaltimore, MDFull timeThe Manager, Contact Center (CC) (also known as Customer Service Manager) is responsible for overseeing the daily operations of a high volume Contact Center (CC) providing expertise and customer service support to primarily Customer Care Representative staff. Proficient computer skills and in depth knowledge in Microsoft (MS) Outlook, Word, Excel, PowerPoint, customer service software, CRM tools and other databases.
Johns Hopkins HospitalLIFELINE COMMUNICATIONS CENTER MANAGER Johns Hopkins HospitalLIFELINE COMMUNICATIONS CENTER MANAGERBaltimore, MDPosition Summary The Lifeline Communications Center Manager is responsible for coordinating, organizing, evaluating, and directing the operational components of the Johns Hopkins Lifeline Communications Center (HopComm). Requires computer knowledge (hardware and software) specific to the use of email, computer-aided dispatch systems, electronic patient care reporting, data analysis reports, and word processing.
Wsfs FinancialContact Center Manager I Wsfs FinancialContact Center Manager INewark, Delaware$53,744–$88,290.50WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States. Plan and lead daily huddles designed to promote goal achievement and communicate essential information while planning and promoting sales huddles, sales sprints, and other sales-related motivational meetings for the Team.
MindlanceSECURITY OPERATIONS CENTER OPERATOR MindlanceSECURITY OPERATIONS CENTER OPERATORKENNETT SQUARE, PAPerforms core functions of the Constellation Security Operations Center (SOC); monitor and remediate intrusion alarms, dispatch law enforcement /first responders to security incidents, answer and prioritize incoming emergency and routine security event calls, log personnel into substations, log and manage status of site intrusion systems. Core Technical: Demonstrated proficiency on the following systems: CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Constellation Alert, Microsoft Office Suite, and any other systems used by CSOC at the time of application.
Stella MarisNewAdministrative Assistant - Center for Grief and Loss Stella MarisAdministrative Assistant - Center for Grief and LossTimonium, MarylandResponsibilities: JOB SUMMARY: Seeking organized, administrative professional with exceptional customer service and communication experience to provide general office support and administrative services for the Center of Greif and Loss, and to coordinate the implementation of bereavement services. Overview: Stella Maris continues to be a leader in providing compassionate inpatient hospice, offering comprehensive services including clinical expertise, counseling services, and spiritual support for patients and their families.
TireHub, LLCNewTireHub Logistics Center Leader TireHub, LLCTireHub Logistics Center LeaderGlen Burnie, MD$90,000–$110,000 / yearExperience:* Minimum of 5 years of applicable work experiences with a heavy focus on operations and warehouse management* Experience with KPI management* Supervisor or management experience* Bachelor's degree in operations/supply chain or equivalent field preferredKnowledge, Skills, and Abilities:* Demonstrated track record of effectively managing projects and teams* Process improvement experience* Experience leading day to day operations within a warehouse environment* Ability to establish accountability, measure work and drive performance to objectives. Maybe required to handle hazardous materials and wear various forms of protective equipment (gloves, protective eyewear, etc.).* Specific vision requirements may include close, distance, color, peripheral visions, depth perception and ability to adjust focus.*
Advancing Beyond the SpectrumBoard Certified Behavior Analyst (BCBA) CENTER FULL-TIME - Bonus Opportunities up to $24,500 & Sign On Bonus!!! Advancing Beyond the SpectrumBoard Certified Behavior Analyst (BCBA) CENTER FULL-TIME - Bonus Opportunities up to $24,500 & Sign On Bonus!!!Bel Air, MD$75,000–$114,500The function of the Behavior Analyst (BCBA) is to plan, develop, and monitor treatment plans and behavior intervention plans to meet the needs of clients diagnosed with Autism Spectrum Disorders (ASD) and/or other behavioral and social/communication challenges while ensuring that the client and their families are satisfied with the services they are receiving. Balanced Workloads: We prioritize quality care, ensuring manageable caseloads so you can make a meaningful impact in the lives of the children and families you support.
Ignite ITEnterprise Operations Center Engineer Ignite ITEnterprise Operations Center EngineerSuitland-Silver Hill, MDJoin Ignite IT, a trusted partner for federal agencies, as we work together to modernize infrastructure, enhance collaboration, and create resilient, high-performance systems. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions Results oriented.
Kennedy Krieger InstitutePatient Services Specialist (Center for Developmental Behavioral Health) Kennedy Krieger InstitutePatient Services Specialist (Center for Developmental Behavioral Health)Baltimore, MDThe Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior staff. Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.
MedStar HealthNewGeneral Surgery Physician Asst - MedStar Franklin Square Medical Center MedStar HealthGeneral Surgery Physician Asst - MedStar Franklin Square Medical CenterBaltimore, Maryland$115,000–$190,000 / yearWe are a Robotic surgery center of excellence, and our new state of the art 14 OR surgical pavilion supports an array of innovations, advanced multispecialty surgical techniques, and cutting-edge medical imaging. Enjoy a rich career and a quality of life unique to Baltimore and the Mid-Atlantic region, which features a mix of urban, suburban, and rural communities.
MedStar HealthGeneral Surgery Physician Assistant - MedStar Franklin Square Medical Center MedStar HealthGeneral Surgery Physician Assistant - MedStar Franklin Square Medical CenterBaltimore, Maryland$115,000–$143,619 / yearWe are a Robotic surgery center of excellence, and our new state of the art 14 OR surgical pavilion supports an array of innovations, advanced multispecialty surgical techniques, and cutting-edge medical imaging. Enjoy a rich career and a quality of life unique to Baltimore and the Mid-Atlantic region, which features a mix of urban, suburban, and rural communities.
Little LeavesBehavior Technician (BT/RBT)- Center Based Little LeavesBehavior Technician (BT/RBT)- Center BasedLutherville, Maryland$60–$90 / hour
University of PennsylvaniaOperating Room/Central Supply Veterinary Nurse (New Bolton Center)) University of PennsylvaniaOperating Room/Central Supply Veterinary Nurse (New Bolton Center))Kennett Square, PALong-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. We seek talented faculty and staff who will constitute a vibrant community and help create an educational and working environment that best supports the University’s commitment to excellence in teaching, research, and scholarship.
Trinity HealthNurse Practitioner or Physician Assistant - Center of Hope - Newark, DE Trinity HealthNurse Practitioner or Physician Assistant - Center of Hope - Newark, DENewark, DECenter of Hope, part of Saint Francis, located in Newark, DE is seeking a Primary Care- Advanced Practice Provider to support continued primary care expansion and access initiatives across the Delaware market. Trinity Health Mid-Atlantic physicians work with diverse teams of clinical and quality professionals to craft innovative solutions, ensuring our patients have access to the highest quality of care.?
Starbucks Corpshift supervisor - Store# 69294, ROUNDWOOD SHOPPING CENTER Starbucks Corpshift supervisor - Store# 69294, ROUNDWOOD SHOPPING CENTERLutherville Timonium, MDBenefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences.
Carroll WaterNewCustomer Service Representative Carroll WaterCustomer Service RepresentativeCockeysville, MD$18–$20 / hourThis position plays a critical role in supporting our customers, scheduling service appointments, maintaining accurate records, and ensuring a positive customer experience from the first phone call through project completion. Through strategic growth, including the acquisitions of Harr Well Drilling in 2016 and Jones Well Drilling in 2022, Carroll Water has become a recognized leader in the water treatment, well drilling, and pump service industries.
Roto-Rooter Services CompanyCustomer Service Representative-2nd shift Roto-Rooter Services CompanyCustomer Service Representative-2nd shiftLinthicum, Maryland$17–$19 / hourFounded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
Chase Brexton Health CareNewCustomer Service Representative Chase Brexton Health CareCustomer Service RepresentativeBaltimore, MDRequired: A minimum of 2 years of customer service experience, medical office preferred* Preferred: Previous call center experienceAlso, all customer service, medical call center, or medical office experience is direct credit - 1 year is 1 year, no more 6 months. MAJOR DUTIES AND RESPONSIBILITIES:Communication* Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services.* Answers calls in a timely manner to assist with maintaining a high level of quality service.*
Chase Brexton Health Services IncCustomer Service Representative Chase Brexton Health Services IncCustomer Service RepresentativeBaltimore, MDRequire excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Compliance, Policy, and Procedure • Coordinate appointments for patients needing multiple types of healthcare services.
Crash ChampionsCustomer Service Representative Crash ChampionsCustomer Service RepresentativeGlen Burnie, MarylandChampions Do More: As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
AdNet AccountNet, Inc.Customer Care Representative AdNet AccountNet, Inc.Customer Care RepresentativeBALTIMORE, MD$16–$16We provide customer and client support through a specialized energy efficiency team using call center technology, web chat, and established business processes within a paperless environment. As a Customer Service Representative, team members perform in a variety of areas focused on delivering customer experience within our clients' commercial energy business.
MaximusSpanish Bilingual Limited Service Customer Service Representative MaximusSpanish Bilingual Limited Service Customer Service RepresentativeAberdeen, MDFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.