Assistant Manager-Call Center Bank OZKAssistant Manager-Call CenterLittle Rock, ArkansasFull timeJob Purpose & Scope: Supervises call center support staff and provides guidance to ensure day-to-day operations within assigned Customer Care Center location(s) are managed according to established policy and procedure and all calls are handled effectively. In partnership with the Customer Care Quality Assurance team, performs quality assurance monitoring of call center activities and provides subsequent feedback and coaching as necessary.
Call Center Supervisor Paschal Air, Plumbing & ElectricCall Center SupervisorSpringdale, ARTrack and report on key call center metrics (call volume, service levels, abandonment rate, average handle time, booking rate, etc) and understand how each impacts the overall customer experience. Jump in and personally take calls, chats, and emails alongside the team whenever call volume requires it — this role is expected to work the queue, not just manage it from the sidelines.
Banking Call Center Specialist RemXBanking Call Center SpecialistHazen, ARAs a Banking Call Center Specialist, you’ll be the friendly, knowledgeable voice of the Bank—guiding customers, answering questions, and turning everyday interactions into exceptional experiences. If you thrive in a fast-paced environment and enjoy making someone’s day easier, this role is for you.
Call Center Specialist - Direct Hire ( No Contract) RemXCall Center Specialist - Direct Hire ( No Contract)Little Rock, ARFull timeOur representatives work every other Saturday and get 1 weekday off between Tuesday and Friday, if they are working Saturday for that week. RemX is seeking Call Center Customer Service Agents for a client located in Little Rock Arkansas.
NewCall Center Support I-1 J.B. HuntCall Center Support I-1Lowell, ArkansasKey Responsibilities : Answer inbound customer service calls and inquiries via the telephone, email, or chat; provide first-level response, troubleshoot issues, resolve basic technical problems, and redirect phone calls when appropriate. Under close supervision, this position will support internal and external clients and customers by routing phone calls, answering questions, and resolving basic problems, while providing first in class customer service.
NewCall Center Support I-1 J.B. Hunt Transport Services IncCall Center Support I-1Lowell, ARJob Description: Key Responsibilities: Answer inbound customer service calls and inquiries via the telephone, email, or chat; provide first-level response, troubleshoot issues, resolve basic technical problems, and redirect phone calls when appropriate. Job Summary: Under close supervision, this position will support internal and external clients and customers by routing phone calls, answering questions, and resolving basic problems, while providing first in class customer service.
Full-Time Call Center Representative (Urgently Hiring) MCI CareersFull-Time Call Center Representative (Urgently Hiring)ArkansasFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
CALL CENTER CLERK St Bernards HospitalCALL CENTER CLERKJONESBORO, ARShe/he also answers menu questions, reports process and quality issues to management, and reports potential patient nutrition concerns to a registered dietitian. Employees in this position must be familiar with all menu offerings, diet variations and specifics of what may be ordered by patients based on the diet order.
NewCall Center Specialist 1st Choice HealthcareCall Center SpecialistPocahontas, ARFull timeQualificationsHigh school diploma or equivalentStrong Communication SkillsGreat active listening skillsStrong time management and organizational skillsComputer literacy skills is a requirement as well as some basic troubleshooting skills. The Call Center Specialist works as a part of the care team providing assistance to patients and others contacting the clinic by telephone: may provide direct assistance or take messages and direct calls to the appropriate party.
Call Center Agent Arkansas Federal Credit UnionCall Center AgentLittle Rock, ArkansasFull timeYour primary responsibilities will consist of: Answering inbound calls from Members with questions about transactions, account history, services through our online banking platform, and investigating inquiries. As a Call Center Agent you serve as an advocate and financial expert dedicated to helping members achieve their financial goals.
Full Time Call Center Representative (Urgently Hiring) MCI LCFull Time Call Center Representative (Urgently Hiring)Little Rock, ARRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Full-Time Call Center Representative (Urgently Hiring) MCIFull-Time Call Center Representative (Urgently Hiring)UNAVAILABLE, ARRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Operator-Call Center Baptist Memorial Health Care CorpOperator-Call CenterJonesboro, ARJoin our Talent Network to receive updates on new and noteworthy happenings at Baptist. Operator-Call Center in Jonesboro, Arkansas, United States.
Call Center Consumer Loan Specialist Bank OZKCall Center Consumer Loan SpecialistLittle Rock, ArkansasFull timeMinimum of two (2) years of prior banking or call center experience OR one (1) year of experience in the Bank OZK Customer Care or Retail Banking lines of business required. Job Purpose & Scope: Responsible for interacting with customers on behalf of the Bank and providing information about products and services, intake consumer loan application(s), responding to customer complaints, and processing customer requests.
Call Center Specialist - Electronic Banking Bank OZKCall Center Specialist - Electronic BankingLittle Rock, ArkansasFull timeMinimum of two (2) years of work experience in a call center, retail, or other high-touch customer service position OR one (1) year of experience in the Bank OZK Customer Care or Retail Banking lines of business required. Job Purpose & Scope: Responsible for interacting and assisting customers on behalf of the Bank and providing information about products and services, responding to customer concerns, and processing customer requests.
Remote Call Center Supervisor-Texas, Arkansas, or Oklahoma Secured AssistRemote Call Center Supervisor-Texas, Arkansas, or OklahomaTexarkana, ArkansasRemoteEnsures effective day-to-day supervision and leadership of CSRs consistently to deliver a positive borrower experience, accurately resolve borrower inquiries and achieve high quality assurance metrics. Provides a positive work environment by the reinformcement of the values, mission and vision of the organization and foster engaged, empowered employees with a sense of job performance, ownership and accountability.
Sales Call Center Representative CVS Health CorpSales Call Center RepresentativeARRemote$15–$32.31 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing.
Call Center Representative America's Car-Mart, Inc.Call Center RepresentativeRogers, AR$16 / hourPart timeAs an Account Resolution Specialist, you will play a pivotal role fostering collaborative relationships between customers and dealerships and assisting in resolving payment issues effectively and efficiently. Respond to incoming text messages or calls from customers regarding payments and provide appropriate resolutions.
Call Center Specialist-Wire Operations Bank OZKCall Center Specialist-Wire OperationsLittle Rock, ArkansasFull timeProcess and verify entries from client accounts to ensure proper allocation within correspondent banking relationships, collaborating with clients and banking center staff to resolve exception items and provide payment assistance. Essential Job Functions: Work directly with clients to complete authentication procedures and gather all required information for outgoing domestic and international wire transfers, including U.S. dollar and foreign currency transactions.
Call Center Representative Arkansas DermatologyCall Center RepresentativeNorth Little Rock, ArkansasThe following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive: Welcomes patients and visitors by greeting patients and visitors on the telephone. The Phone Rep is responsible for performing a variety of general administrative support duties associated with the patient intake process and performing routine duties within the clinic.