Call Center Agent - Part Time (Swing Shift) Oaklawn Jockey ClubCall Center Agent - Part Time (Swing Shift)ArkansasMaintain complete knowledge of: All hotel facilities/services, hours of operation, all guest room layouts, bed types, décor, appointments, and locations, room availability, restricted dates, rates and room types, packages and promotions, arrangements between hotel and travel agencies, and/or corporate reservations center, and Entertainment/special events scheduled in the hotel. The Call Center Agent will also assist guests by finding the right accommodations to fit their needs, suggesting different packages or amenities that Oaklawn offers as well as providing a memorable first impression.
Call Center Agent Arkansas Federal Credit UnionCall Center AgentLittle Rock, ArkansasFull timeYour primary responsibilities will consist of: Answering inbound calls from Members with questions about transactions, account history, services through our online banking platform, and investigating inquiries. As a Call Center Agent you serve as an advocate and financial expert dedicated to helping members achieve their financial goals.
Remote Outbound Call Center Agent MDS Communications CorpRemote Outbound Call Center AgentARRemote$15–$16 / hourOur clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. For over 33 years, the nation's most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications.
Virtual Call Center Agent - Bilingual (Spanish/English) Dynata LLCVirtual Call Center Agent - Bilingual (Spanish/English)ARRemoteWe are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Call Center Agent Dynata LLCVirtual Call Center AgentARRemoteWe are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Call Center Specialist - Direct Hire ( No Contract) RemXCall Center Specialist - Direct Hire ( No Contract)Little Rock, ARFull timeOur representatives work every other Saturday and get 1 weekday off between Tuesday and Friday, if they are working Saturday for that week. RemX is seeking Call Center Customer Service Agents for a client located in Little Rock Arkansas.
NewCustomer Service Call Center Representative Rock Region METROCustomer Service Call Center RepresentativeNorth Little Rock, ARFull timeThe CS call center representative reports to and assists the customer service manager with assisting transit riders with trip-planning; discount fare applications; general service questions; scheduling paratransit and microtransit trips; troubleshooting problems tied to METRO’s bus- and streetcar-tracking smartphone app, fare payment smartphone app and microtransit ride-hailing smartphone app; and logging and investigating customer requests and concerns, as well as responding to non-rider transit inquiries or forwarding the inquiries to the appropriate METRO team member. Learn how to trip-plan, match appropriate services for transportation needs and check for active service alerts; all aspects of public transit paratransit service requirements and Title VI processes; long-term transit planning service aspects as related to community requests; appropriate channels for escalating customer service concerns; fare products, pricing and formats; how to log and reconcile Lost and Found items; all Code of Conduct policies and all operations team responsibilities to be able to adequately explain transit system policies to customers and follow enforcement protocols.
Call Center Representative - Remote Arkansas Gainwell Technologies LLCCall Center Representative - Remote ArkansasConway, ARRemote$27,200–$38,900 / yearGainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. The role involves responding to provider inquiries with a focus on issue resolution, guiding providers in navigating the GAMMIS system to access current and future information needs, and advising on the status of applications, including any outstanding documentation required for final review and disposition.
Sr Call Center Manager (Little Rock, AR) MaximusSr Call Center Manager (Little Rock, AR)Little Rock, ARFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Must possess a minimum of five (5) years of experience managing, or serving in a key management role on, a large-scale customer service and/or CRM project encompassing the full system development life cycle (SDLC), from initiation through post-implementation.
Customer Care Specialist - Call Center ServProCustomer Care Specialist - Call CenterARRemote$16–$16.50 / hourMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Call Center Specialist - Saturday and Sunday - 12 p.m. - 8 p.m. (Non-Remote) University Health Services IncCall Center Specialist - Saturday and Sunday - 12 p.m. - 8 p.m. (Non-Remote)BENTON, ARRemoteHeadquartered in King of Prussia, PA, UHS has more than 87,000 employees and through its subsidiaries operates 26 acute care hospitals, 327 behavioral health facilities, 40 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. Pay Transparency: To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees.
Call Center Specialist-Wire Operations Bank OZKCall Center Specialist-Wire OperationsLittle Rock, ARProcess and verify entries from client accounts to ensure proper allocation within correspondent banking relationships, collaborating with clients and banking center staff to resolve exception items and provide payment assistance. Work directly with clients to complete authentication procedures and gather all required information for outgoing domestic and international wire transfers, including U.S. dollar and foreign currency transactions.
Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterARRemoteMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
RN - Angels Call Center University of ArkansasRN - Angels Call CenterLittle Rock, ArkansasPreferred Experience: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Telephone etiquette, Labor and Delivery or High Risk antepartum service. The Registered Nurse (RN) performs telephonic patient triage using decision-making software, assists with patient consults and transports, uses videoconferencing equipment for telemedicine operations.
Call Center Business Operations Director MaximusCall Center Business Operations DirectorLittle Rock, ARFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Must possess a minimum of five (5) years of leadership experience in an organization that provides adult learning, workforce development, career training, employment placement or other related employment services targeting priority populations.
RN - Angels Call Center University Of Arkansas SystemRN - Angels Call CenterLittle Rock, ARDepartment's Website: Summary of Job Duties: The Registered Nurse (RN) performs telephonic patient triage using decision-making software, assists with patient consults and transports, uses videoconferencing equipment for telemedicine operations. Preferred Experience: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Telephone etiquette, Labor and Delivery or High Risk antepartum service.
Customer Care Center Associate Home BancShares IncCustomer Care Center AssociateCabot, ARability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.
NewAppointment Business Center Scheduler I/II University of ArkansasAppointment Business Center Scheduler I/IILittle Rock, ArkansasThe University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.
NewAppointment Business Center Scheduler III University of ArkansasAppointment Business Center Scheduler IIILittle Rock, ArkansasThe University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. The Appointment Business Center Scheduler III (Access Coordinator III) answers telephones and coordinates appointments in a call center environment.
Escalation Manager - Customer Care Centers Bank OZKEscalation Manager - Customer Care CentersLittle Rock, AREnsure escalated cases are handled with appropriate documentation expectations and handoffs, including escalation to leadership and/or Financial Crimes Risk Management resources when required by procedure. Partners with Customer Care leadership and Financial Crimes Risk Management to support sound risk management practices and reinforces fraud-aware call handling.
Appointment Business Center Scheduler III University Of Arkansas SystemAppointment Business Center Scheduler IIILittle Rock, ARDepartment's Website: Summary of Job Duties: The Appointment Business Center Scheduler III (Access Coordinator III) answers telephones and coordinates appointments in a call center environment. The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.
Control Center Operator Stephens IncControl Center OperatorLittle Rock, ARA felony conviction or class A misdemeanors may prevent a candidate from meeting the minimum requirements to be licensed as a private security officer in Arkansas. Receive, monitor and ensure appropriate response to all incoming calls (emergency calls, complaint calls, routine calls, etc.).
Transfer Agent Pitch Health SolutionsTransfer AgentLittle Rock, ARFull timePlease say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team. Since 2009, we’ve specialized in insurance lead generation — connecting interested customers with licensed agents.
Remote - Technical Support Advisor VXI Global SolutionsRemote - Technical Support AdvisorArkansasRemoteDiagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs. Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges?
Supervisor, IT Support TriWest Healthcare AllianceSupervisor, IT SupportLittle Rock, ARRemoteFull timeEstablishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk.
Licensed Medicare Benefit Advisor- Remote Allstate Insurance CompanyLicensed Medicare Benefit Advisor- RemoteARRemote$55,000–$100,000 / yearAs a Medicare Benefit Advisor, you'll utilize your in-depth Medicare knowledge and sales skills to consult retired seniors on the most beneficial Medicare Life and Health Plans that best suit their specific needs. Essential Duties as a full-time Medicare Benefit Advisor: Consult and educate seniors 65 years of age and older on the best Medicare Life and Health Plans that would best suit their needs.
NewCustomer Service Specialist I ASM Research, An Accenture Federal Services CompanyCustomer Service Specialist ILittle Rock, ARThis role supports customer satisfaction and service level agreement adherence by completing daily operational tasks, assisting with transaction processing, researching customer issues, documenting interactions, and helping resolve processing errors in accordance with established program guidelines. Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.
Medicare Sales Supervisor HealthPlanOne LLCMedicare Sales SupervisorARManage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance. The Sales Supervisor is responsible for supervising and coordinating the daily activities of a team of licensed health agents engaged in promoting and selling plans by phone.
Associate Account Manager HealthPlanOne LLCAssociate Account ManagerARThey will serve as the client advocate and advisor for small and medium size clients and assist Director with large enterprise clients, deepening customer relationships through meaningful interactions. Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors.
NewRepresentative II, Customer Care Order Placement Cardinal HealthRepresentative II, Customer Care Order PlacementLittle Rock, AR$15.75–$18.50 / hourCustomer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. The Representative II, Customer Care Order Placement operates as a “Universal Agent”, who is able to meet the needs of our customers throughout the entire order placement lifecycle.
Account Manager HealthPlanOne LLCAccount ManagerARManage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors. For Hybrid Roles: Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.