Patient Call Center Agent Job Responsibilities and Duties:· Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues· Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued· Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments· Assisting in patient translation, if required· Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly· Confirm patient visits for next day appointments· Identify and escalate issues to management· Complete daily call logs and reports· Sorting and filing all incoming fax correspondence· Other duties as assignedPatient Call Center Agent Qualifications and Skills:· High school diploma or equivalent· Superior active listening, verbal, and written communication skills· Knowledge of customer service practices and principles· Excellent data entry and typing skills· Ability to handle stressful situations appropriately· Fluency in Spanish· EMR experience a bonusBenefits: Holiday pay. Thanks to the practice’s vision and exceptional patient care, Tru Medical Management has achieved New York State Patient-Centered Medical Home (NYS PCMH) accreditation and has been an Insurance Quality award winner for multiple years.